---
title: "Disable the Web Scheduler (Legacy)"
slug: "disable-the-web-scheduler-legacy"
updated: 2026-10-15T03:14:06Z
published: 2026-10-15T03:14:06Z
canonical: "help.servicetitan.com/disable-the-web-scheduler-legacy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable the Web Scheduler (Legacy)

## Overview

This article helps you prevent customers from booking a job through the web scheduler.

## Things to Know

- If you don't want to see the Web Scheduler on your website, you should remove the widget from your website. In this case, you should contact a person who designed or controls your current website, because ServiceTitan can't help you with that.
- The web scheduler has two setup options:
  - *Unlimited Availability*—The time slots are always available to book, no matter how full your Dispatch Board is.
  - *Using Real Time Availability using the "Open Capacity" board—*This is legacy capacity planning not Adjustable Capacity Planning (ACP). For more information, see [Set up capacity planning](/v1/docs/set-up-open-capacity-planning) and [Adjustable Capacity Planning](/v1/docs/adjustable-capacity-planning-acp-overview).

## Limit job booking

There is no possibility to turn off the web scheduler. Instead, you can limit job bookings with *Open Capacity*.

To do that:

1. In ServiceTitan, go to the navigation bar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-17T18%3A19%3A10Z&se=2026-10-17T19%3A19%3A10Z&sr=c&sp=r&sig=bWgm0tw7EcrQ3rtsvV%2BI8eJvBAbFdY7wP9TTbdG2fg4%3D) .
2. In the side panel, click **Communications** > **Web Appointments**. The *Web Appointments* screen opens. ![ServiceTitan settings page featuring TitanAdvisor and Web Appointments section.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image-1773217520257.png?sv=2026-02-06&spr=https&st=2026-10-17T18%3A19%3A10Z&se=2026-10-17T19%3A19%3A10Z&sr=c&sp=r&sig=bWgm0tw7EcrQ3rtsvV%2BI8eJvBAbFdY7wP9TTbdG2fg4%3D)
3. Click the **Widget** tab to go to the *Widget* section. ![Web appointment form highlighting the 'Widget' option for email settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/disable-the-web-scheduler-legacy-image-rpanhztw.png?sv=2026-02-06&spr=https&st=2026-10-17T18%3A19%3A10Z&se=2026-10-17T19%3A19%3A10Z&sr=c&sp=r&sig=bWgm0tw7EcrQ3rtsvV%2BI8eJvBAbFdY7wP9TTbdG2fg4%3D)
4. Check whether or not the *Display real time availability* box is selected. If the *Display real time availability* box is selected, make sure to select it.

> [!NOTE]
> **Note:** If you don't see the Display real time availability box, contact Support or your Customer Support Manager (CSM) and ask them to turn on the Legacy Capacity Planning feature.

Once the *Display real time availability* box is selected, it means the web scheduler will only show availability if the capacity board shows availability. If there is 0 availability showing in the *Schedule* tab's **Open Capacity field**, all available Arrival Windows will be grayed out and the button for a booking request will be deactivated.

## Want to Learn More

- See [Set up capacity planning](/v1/docs/set-up-open-capacity-planning)
- See [Book the ideal number of jobs with capacity planning](/v1/docs/book-the-ideal-number-of-jobs-with-open-capacity-planning)
- See [Set up the Web Appointment Scheduler](/v1/docs/set-up-the-web-appointment-scheduler-legacy)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The legacy daily-cap booking tool that Adaptive Capacity replaces. Sunsetting.

**What it does:** Allowed businesses to set manual daily booking limits per Business Unit. Now replaced by Adaptive Capacity.

**Also called:** Legacy daily-booking-limit tool

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** ACP

The time range communicated to a customer for when a technician will arrive.

**What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)