--- title: "Delete, deactivate, and reactivate contact records in Contact Management" slug: "delete-deactivate-and-reactivate-contact-records" updated: 2026-03-27T18:36:07Z published: 2026-03-27T18:36:07Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Delete, deactivate, and reactivate contact records in Contact Management ## Overview --- ### ****Who uses this feature**** - Office employees - Applies to all business types - Applies to all trades ****Feature configuration**** - This feature is currently in Early Access and is subject to change. - Account configuration is required to use this feature. To update your account, please contact your success or implementation manager. Fill out the form and share your feedback [here.](https://forms.gle/rGECti9p96i5wSmu7) ## ## Things to know - Deleting a contact record removes its association with any customer or location records and also permanently removes the record and its contact data from ServiceTitan. Deleting a contact can’t be undone. - Deactivating a contact keeps the record intact while moving it to an inactive state. Deactivated contacts retain associations with important records like invoices and maintain their relationships with all entities. - You can reactivate deactivated contacts at any time from **Contact Hub > Inactive**tab. Reactivated contacts reappear on any previously associated customer or location records. ## Delete a contact from Contact Hub 1. [Open Contact Hub](/v1/docs/manage-contacts-from-contact-hub), then click the **Active** or **Inactive** tab, depending on the type of contact you want to delete. 2. [Search or filter](/v1/docs/manage-contacts-from-contact-hub#search-and-filter) for the contact you want to permanently delete. 3. Select the contact, then click **Delete ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-clhqmd1z.png)**. ![Delete a contact from Contact Hub](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-snh3nq9n.png) 4. Review the confirmation pop-up that opens, then click **Delete**. ![Review the confirmation pop-up that opens, then click Delete.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-adhnksqd.png)The contact is now permanently deleted from ServiceTitan. ## Delete a contact from a customer or location 1. Open the customer or location record, then click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-br8fs3um.png)****or**View more**[from the Contacts section](/v1/docs/manage-contacts-from-customer-and-location-records). 2. On the *All Contacts* screen that opens, locate the contact you want to permanently delete, then click **More ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-bulu58fo.png)**. 3. In the dropdown that opens, click **Delete**. ![ Delete a contact from a customer or location](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-go0t3za1.png) 4. Review the confirmation pop-up that opens, then click **Delete**. ![Review the confirmation pop-up that opens, then click Delete.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-wuuisyg5.png)The contact is now permanently deleted from ServiceTitan. Deactivate a contact from Contact Hub 1. [Open Contact Hub](/v1/docs/manage-contacts-from-contact-hub), then click the **Active** tab. 2. [Search or filter](/v1/docs/manage-contacts-from-contact-hub#search-and-filter) for the contact you want to deactivate. 3. Select the contact, then click **Deactivate**. ![Deactivate a contact from Contact Hub](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-vn46z6en.png) 4. Review the confirmation pop-up that opens, then click **Deactivate**. ![Review the confirmation pop-up that opens, then click Deactivate.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-sgpzq8zf.png) The contact is now inactive and disappears from any customer or location records it was previously associated with. ## Deactivate a contact from a customer or location 1. Open the customer or location record, then click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-yu2e287s.png)****or**View more** [from the Contacts section](/v1/docs/manage-contacts-from-customer-and-location-records). 2. On the *All Contacts* screen that opens, locate and select the contact you want to deactivate. 3. Click **Deactivate**. ![Deactivate a contact from a customer or location](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-1j39pzp6.png) 4. Review the confirmation pop-up that opens, then click **Deactivate**. ![Review the confirmation pop-up that opens, then click Deactivate](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-tkny50fa.png)The contact is now inactive and disappears from any customer or location records it was previously associated with. ## Reactivate a contact You can reactivate deactivated contact records in Contact Hub: 1. [Open Contact Hub](/v1/docs/manage-contacts-from-contact-hub), then click the **Inactive** tab. 2. [Search or filter](/v1/docs/manage-contacts-from-contact-hub#search-and-filter) for the contact you want to reactivate. 3. Click **Activate**. ![ Reactivate a contact](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/delete-deactivate-and-reactivate-contact-records-image-b8fw3b7e.png) The contact is now active and reappears on any customer or location records it was previously associated with. ## ## Want to Learn More? - See [Create a contact record in Contact Management](/v1/docs/create-a-contact-record) - See [Edit a contact record in Contact Management](/v1/docs/edit-a-contact-record)