---
title: "Delete a payment that cannot be edited or unapplied"
slug: "delete-a-payment-that-cannot-be-edited-or-unapplied"
updated: 2026-03-27T01:41:34Z
published: 2026-03-27T01:41:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete a payment that cannot be edited or unapplied

## Problem

Sometimes, you might find a payment that you can't edit, unapply, or delete on an invoice. This happens when there's no edit pencil icon available, and the payment seems stuck.

## Solution

1. [Search for](/v1/docs/use-search-in-servicetitan) and go to the customer profile where the payment was made.
2. In the side menu, click **Payments** to view all payments linked to this profile.
3. Find the payment you want to delete. Use the payment ID to locate it if necessary.
4. On the payment you want to delete, click **Actions > Delete Payment**.
5. If the option to delete the payment is still grayed out or not available on the customer profile, please contact [ServiceTitan technical support](http://go.servicetitan.com/ask).

> [!NOTE]
> **Note:** If the invoice linked to the payment is in a *Posted* or *Exported* status, you won't be able to delete the payment from the invoice page. This is because the invoice has been exported to your accounting software.