---
title: "Why do some customers in the AR Transactions By Customer report have a total of 0 dollars?"
slug: "custs-in-the-ar-transactions-by-customer-report-have-total-0"
updated: 2026-03-27T20:42:59Z
published: 2026-03-27T20:42:59Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do some customers in the AR Transactions By Customer report have a total of 0 dollars?

## Problem

Some customers have a total of $0 in the AR Transactions By Customer report, even though there are outstanding invoices over 121 days. This is due to the **Exclude net $0 balance invoices** filter being enabled or the customer having already paid the amount due within the last 120 days.

## Solution

Disable Exclude net $0 balance invoices filter.

1. Go to the navigation bar and click **Reports**.
2. From the side menu, click **All Reports** and click **AR Transactions By Customer**.
3. Review the **Exclude net $0 balance invoices** filter. It should be checked.
4. Click **Exclude net $0 balance invoices** filter to uncheck it. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-do-some-customers-in-the-ar-transactions-by-customer-report-have-a-total-of-0-image-95w4ctuc.png)
5. Run the report again by clicking **Run Report**.

After following these steps, you should see the correct totals for each customer. If a customer's total still shows as $0, it means the customer has paid the amount due within the last 120 days. For more, see [AR Transactions By Customer report](/v1/docs/ar-transactions-by-customer-report).