---
title: "Customer Unable to Use Online Payment Link for Invoices"
slug: "customer-unable-to-use-online-payment-link-for-invoices"
updated: 2026-03-11T19:47:20Z
published: 2026-03-11T19:47:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Unable to Use Online Payment Link for Invoices

## Problem

Your customer is trying to use the online payment link, but it's not working.

## Solution

The online payment link will not work for the following reasons:

- The invoice associated with the online payment link has already been exported.
- The invoice associated with the online payment link is an adjustment invoice.