---
title: "Customer profile shows incorrect available credit"
slug: "customer-profile-shows-incorrect-available-credit"
updated: 2026-03-27T01:37:45Z
published: 2026-03-27T01:37:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer profile shows incorrect available credit

## Problem

The customer profile is displaying credits on customer accounts, even though they are not supposed to have credits.

## Solution

When the negative balance appears on the customer profile it means a payment was applied to an invoice but the job isn't completed yet.

1. [Find](/v1/docs/use-search-in-servicetitan) and go to the customer with the incorrect available credits.
2. On the customer profile screen, click the **More** icon.
3. From the dropdown, select **Collect Payment**.
4. On the *Collect and Apply Payments* screen, at the top right, click **View Payment History**.
5. On the *All Payments* screen, enter a payment date range, payment status, and click **Run Report**.
6. On the *All Payments* report, check for duplicate payments or payments not applied to invoices.

> [!NOTE]
> **Note:** The *Amount Allocated* column indicates the amount of the payment applied to an invoice.
  1. If there are duplicate payments and the payment has not been exported, you can delete the payment. For more, see [Delete a payment from Payments](/v1/docs/edit-or-delete-payments-on-invoices#delete-a-payment-credit-from-payments).
  2. If there are duplicate payments and the payment has already been exported, follow the steps outlined [here](/v1/docs/how-to-remove-an-exported-credit-due-to-double-payment).
  3. If you need the credit to be applied to an invoice, see [Apply available credit to an invoice](/v1/docs/apply-credit-or-payment-to-an-invoice).