---
title: "Creating an Adjustment Invoice for a Non-Active Technician"
slug: "creating-an-adjustment-invoice-for-a-non-active-technician"
updated: 2026-03-11T16:03:11Z
published: 2026-03-11T16:03:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating an Adjustment Invoice for a Non-Active Technician

## Problem

When attempting to add a task to an adjustment invoice for a non-active technician, the following error message appears: *Action Canceled: Cannot create UsedMaterial for invoice item (Id:555-55-5555) with Material 7/8" Suction Line Accumulator. Technician {{NAME}} is not currently assigned to a truck. Please assign Technician to a truck before adding materials/equipments.*

## Solution

1. Go to **Settings > People > Technician** in ServiceTitan.
2. Include inactive technicians on the active filter.
3. Search for the non-active technician by name and click **Edit**.
4. Reactivate the technician temporarily by clicking **Profile Actions** and selecting **Activate technician**.
5. Create a new adjustment invoice.
6. Add the necessary task to the invoice.
7. Export the invoice.
8. Deactivate the technician by clicking the **Deactivate technician** button.
9. Reach out to your Customer Success Manager (CSM) to inquire about any additional costs that may be incurred due to reactivating the technician.

> [!NOTE]
> **Note:** It is important to reactivate and deactivate the technician as quickly as possible to minimize any additional costs.