--- title: "Create a phone number for Trane Comfortsite or ASDealerNet" slug: "create-phone-number-in-servicetitan" tags: ["Area - Leads and Integrations", "Role - Admin", "Focus - Service Replacement", "Type - Residential"] updated: 2026-10-16T00:43:44Z published: 2026-10-16T00:43:44Z canonical: "help.servicetitan.com/create-phone-number-in-servicetitan" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Create a phone number for Trane Comfortsite or ASDealerNet ## Overview Create a phone number for your Trane/American Standard phone call leads integration. This allows you to add a campaign phone number to Trane Comfortsite or ASDealerNet so you can capture residential service leads and track marketing performance directly within your ServiceTitan reports. --- ### #### Who uses this feature - Administrators and office employees - Primarily for Residential Service and Replacement business types - This feature is currently in Closed beta and available for specific accounts. If you have any questions during the beta, please email [traneleads@servicetitan.com](mailto:traneleads@servicetitan.com). ## Create a phone number in ServiceTitan 1. In [ServiceTitan](https://go.servicetitan.com/#/new/dashboards/modular-dashboard), go to the navigation bar and click **Settings** ![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-13T14%3A46%3A03Z&se=2026-11-13T15%3A46%3A03Z&sr=c&sp=r&sig=KwEsz5BnbLkk9siqx%2BuOLJL%2Fsi%2BBsOP2Y0gbdQGBiW4%3D). 2. In the side panel, click **Phones > Phone Numbers**. 3. On the *Phone Numbers* screen that opens, click **Add New Number**. ![Interface for managing phone numbers with options to add new numbers and settings.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-phone-number-in-servicetitan-image-ytzrygj8.png?sv=2026-02-06&spr=https&st=2026-11-13T14%3A46%3A03Z&se=2026-11-13T15%3A46%3A03Z&sr=c&sp=r&sig=KwEsz5BnbLkk9siqx%2BuOLJL%2Fsi%2BBsOP2Y0gbdQGBiW4%3D) 4. On the *Add New Number* pop-up that opens, find the number you want. > [!NOTE] > **Note:** If you want to add a **Local Number**, search by Area code or ZIP. We recommend you search by Area Code first. If you search by ZIP, you might not get any results due to phone carrier restrictions. If you want to add a 1-88XX number, click **Toll-Free Number**. 5. When finished, click **Search Numbers**. ![Form to add a new phone number with fields for area code and zip code.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-phone-number-in-servicetitan-image-wtm1sa20.png?sv=2026-02-06&spr=https&st=2026-11-13T14%3A46%3A03Z&se=2026-11-13T15%3A46%3A03Z&sr=c&sp=r&sig=KwEsz5BnbLkk9siqx%2BuOLJL%2Fsi%2BBsOP2Y0gbdQGBiW4%3D) 6. On the *Search Results* pop-up that opens, select the number you want and click **Choose Number**. ![Highlighted phone number selection in search results with options to choose from.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-phone-number-in-servicetitan-image-scfa108o.png?sv=2026-02-06&spr=https&st=2026-11-13T14%3A46%3A03Z&se=2026-11-13T15%3A46%3A03Z&sr=c&sp=r&sig=KwEsz5BnbLkk9siqx%2BuOLJL%2Fsi%2BBsOP2Y0gbdQGBiW4%3D) > [!TIP] > **Tip:** If you want to look for more numbers beyond the first list you see, click **Load More**. 7. Fill out the following information: 1. Activate the **Use Default Number** toggle. 2. In the **Allow Incoming SMS?** field, select **No**. > [!NOTE] > **Note:** ServiceTitan can't receive incoming SMS from consumers for these calls. 3. In the **Set Campaign** field enter '*Trane Phone Call Leads*' or '*American Standard Phone Call Leads*'. 4. In the **Default Call Type** field, select **Lead**. ![Editing phone number settings for forwarding and campaign management in a user interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-phone-number-in-servicetitan-image-yp8statp.png?sv=2026-02-06&spr=https&st=2026-11-13T14%3A46%3A03Z&se=2026-11-13T15%3A46%3A03Z&sr=c&sp=r&sig=KwEsz5BnbLkk9siqx%2BuOLJL%2Fsi%2BBsOP2Y0gbdQGBiW4%3D) 8. When finished, click **Save**. ## Want to learn more? - See [Call booking](/v1/docs/call-booking) - See [Reports](/v1/docs/reports-home) A customer calls in who intends to hire someone (the lasts over 60 seconds). This is a call lead. What this triggers in ServiceTitan The call is classified as a lead. On the dashboard, the call lead appears as a Lead under Call Metrics. [Learn more →](https://help.servicetitan.com/docs/understanding-calls-vocab) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A pre-release which is limited to certain users. Users must be selected to use the product and be approved before they have access. [Learn more →](https://help.servicetitan.com/docs/procure-to-pay-p2p-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns