---
title: "Create Chat alerts"
slug: "create-chat-alerts-1"
updated: 2026-03-27T19:21:05Z
published: 2026-03-27T19:21:05Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Chat alerts

## Overview

Use Chat alerts to automatically notify your team when customers send Chat messages. You can create alerts to let you know whenever a customer sends a Chat message, or set a schedule using Autoresponder hours.

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### 

#### Who uses this feature

- Administrators
- Applies to all business types
- applies to all trades

#### Feature configuration

- Permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- Before setting a Chat alert for Autoresponder messages, make sure you [set a forwarding number and an outbound SMS number for Chat](/v1/docs/set-up-chat-autoresponder).
- After you create a Chat alert, you can also [edit and deactivate](/v1/docs/use-alerts) it later.

## Create a Chat alert

1. Go to the top toolbar and click **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-chat-alerts-image-ayj1xmd4.png)**.
2. In the side panel, click **Integrations** > **Alerts**.
3. Click **Add**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-chat-alerts-image-hc8yfho0.png)*Add alert* opens.
4. From the **Type** dropdown, select **Chat**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-chat-alerts-image-1fya4o71.png)
5. Enter selections for: ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-chat-alerts-image-bpe5r7xb.png)
  1. **Delivery Method**—Select **Email** to send an email notification, or **Sms** to send a text message notification. You can select either or both. The system uses the details from the recipients' employee profiles in the settings.
  2. **Recipients**—Select one or more of your employees. This includes technicians and office employees.
  3. **Frequency**—Select **All Messages** if you want to send the recipient an alert whenever a customer sends a Chat message, or select **Autoresponder Hours Messages** to only send alerts during your [set Autoresponder hours](/v1/docs/set-up-chat-autoresponder).
6. When finished, click **Save**.

## Want to learn more?

- See [Use alerts](/v1/docs/use-alerts)
- See [Chat benefits and use cases](/v1/docs/chat-benefits-and-use-cases)