--- title: "Create and edit user roles in Enterprise Hub" slug: "create-and-edit-user-roles-in-enterprise-hub" updated: 2026-05-26T19:45:33Z published: 2026-05-26T19:45:33Z canonical: "help.servicetitan.com/create-and-edit-user-roles-in-enterprise-hub" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Create and edit user roles in Enterprise Hub ## Overview Enterprise Hub (EH) is ServiceTitan’s multi-tenant platform that enables management across ServiceTitan tenants. Enterprise Hub user roles allow you to assign a group of permissions to a user. --- ### #### Who uses this feature - Owners, general managers, administrators, and centralized call center representatives (CSRs) - Applies to all business types #### Feature configuration - This feature requires an Enterprise Hub network. Contact your Customer Success Manager to request a network or contact [technical support](https://go.servicetitan.com/#/ask) for details. Things to know - One user can be assigned multiple roles. - Users with the *Manage Roles* permission can view and edit roles. - The user's permissions are the set of all permissions granted to any role assigned to that user. ## Access user roles Access user roles by going to [enterprise-hub.servicetitan.com](http://enterprise-hub.servicetitan.com) and logging in with your credentials. 1. Click **User Management**. ![Overview of Enterprise Hub modules including User Management and Rollup Reporting features.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-edit-user-roles-in-enterprise-hub-image-9agkzb0f.png) 2. In the *User Management* screen that opens, select **Roles**. ![User management interface displaying roles with options to create and edit user permissions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-edit-user-roles-in-enterprise-hub-image-4gpgtbau.png) ## Create user roles > [!NOTE] > **Note:** *When you create new roles, reporting and dashboard permissions aren’t automatically granted by default. You need to set up reporting and dashboard permissions for each tenant*. *For more, see* [Set up Enterprise Hub role permissions](/v1/docs/set-up-enterprise-hub-role-permissions)*.* To create user roles and assign permissions to a user: 1. [Access user roles](/v1/docs/create-and-edit-user-roles-in-enterprise-hub#access-user-roles). 2. In the *Roles* section, click **Create New Role**. 3. In the *Add role details* section, enter the basic information of the role. ![Form for adding role details including name and optional description fields.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-edit-user-roles-in-enterprise-hub-image-krebjtua.png) 4. Click **Next Step**. 5. In the *Select Enterprise Hub permissions* section, you can give the following permissions that affect the employee’s ability to use Enterprise Hub. For more, see [Set up Enterprise Hub role permissions](/v1/docs/set-up-enterprise-hub-role-permissions#set-up-enterprise-hub-permissions)*.* 6. Click **Next Step**. 7. In the *Select ServiceTitan permission* section, you can give permissions that affect the employee’s ability to use ServiceTitan. For more, see [Set up ServiceTitan role permissions](/v1/docs/set-up-enterprise-hub-role-permissions#set-up-servicetitan-permissions)*.* 8. When finished, click **Save**. ## Duplicate user roles 1. [Access user roles](/v1/docs/create-and-edit-user-roles-in-enterprise-hub#access-user-roles). 2. Select the user you want to duplicate and click **Duplicate** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-content-copy.png).![Roles management interface displaying Basic CSR role and permissions options.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-edit-user-roles-in-enterprise-hub-image-8pzbf61l.png) 3. Make the necessary changes and click **Save**. ## Edit user roles 1. [Access user roles](/v1/docs/create-and-edit-user-roles-in-enterprise-hub#access-user-roles). 2. Click the user role you want to edit. ![Roles section displaying Basic CSR with associated responsibilities and create new role option.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-and-edit-user-roles-in-enterprise-hub-image-4h7nuans.png) 3. In the *EnterpriseHub permissions* section, edit permissions. 4. In the *ServiceTitan permissions* section, edit permissions. 5. In the *Assigned users* section, view the assigned users. 6. Click **Save Changes**. ## ## FAQ --- ### #### When User Roles are enabled, can a new tenant-level user be created? Yes. *User Roles* only impact Enterprise Hub users, there is no impact on tenant-level operations. #### Can I deactivate a role in Enterprise Hub? No, you can't. Instead, rename the role, reassign it to all existing users, link it to the new permission set, and use it for new users. For more, see [Edit user roles](/v1/docs/create-and-edit-user-roles-in-enterprise-hub#edit-user-roles). #### Can I delete user roles and users in Employee Hub to clean up my lists? No, you can't. For now, repurpose existing roles instead of creating new ones. #### Can I deactivate unused roles in ServiceTitan to prevent administrators from selecting them? You can't deactivate roles in ServiceTitan, but you can rename unused ones, for example, *Do Not Use***,** to prevent them from being selected. ## Want to learn more? - Visit ServiceTitan Academy and enroll in [Enterprise Hub Introduction](https://servicetitan.docebosaas.com/academy/learn/courses/263/enterprise-hub-basics/lessons/2313:173/enterprise-hub-introduction) - See [Set up Enterprise Hub role permissions](/v1/docs/set-up-enterprise-hub-role-permissions) - See [Enterprise Hub](/v1/docs/enterprise-hub)