Create a service agreement step 7: Preview and Send

Overview

Preview the service agreement document, send it to the customer through email, or download it to save it to your computer and print it.

Preview Service Agreement

Preview the Service Agreement to ensure all the details are filled out correctly before sending it to the customer. If you need to make any changes, click View Previous Step or use the side panel to go to the correct step.

Send Service Agreement

Email the Service Agreement proposal to your customers and see the email history to know precisely when an agreement was emailed.

1. After reviewing the agreement in step 7 of creating a service agreement, click Send. 

2. In the Send Service Agreement window, fill out the following fields:        

   1. From: The email address the agreement is sent from.

   2. To: The email address(es) the agreement is sent to.

   3. Subject: Subject of the email.

   4. Summary: Body of the email. 

3. Make sure the Include proposal PDF email box is checked to include the proposal PDF in the email.

4. Click Send to email the proposal with the attached PDF to the customer.

5. When the agreement is successfully emailed, the agreement status is automatically updated to Sent.

After you send the agreement, you can view the email sent history of the agreement:

1. Click View Sent History. 

2. In the dropdown window, you can see the records of previous emails containing the following info:        

   1. From: Email address that the agreement was sent from.

   2. To: Email address(es) that the agreement was sent to.

   3. Date: Date and time the agreement was sent.

   4. Subject: The subject of the email.

Create Service Agreements email template

Boost your brand by customizing your email templates with information specific to your business. To create a default email template for Service Agreement proposal emails, follow these steps:

1. Go to the top toolbar and click Settings > Invoicing > Emails.

2. On the Email Settings screen that opens, click Service Agreements.

3. In the From fields, enter your company name and email.

4. (Optional) In the BCC field, enter the name and email address that you want to send a blind carbon copy of the Service Agreement to. Customers cannot see the BCC recipient in their email.        

   Note: The BCC field is not available for E-Sign email templates.

5. In the Subject field, enter a subject line for your email. For example, you can enter: "Your Service Agreement from [your company name]."        

   Tip: If you want to know which Service Agreement you're referring to, add the {ServiceAgreementName} placeholder to the Subject field.

6. In the Body field, add placeholders for the information you want to show up on the email. Placeholders let you add customer-specific content to your templates. For example, start the email with "Hello {CustomerName}" and continue from there. When the email is sent, {CustomerName} is replaced by the full name of the customer. You can also:        

   1. Add a clickable link to your business, as well as your company logo, to the body of the email. If you use social media, add those links, too. For more, see HTML code.

   2. If you run multiple businesses, use the {BusinessUnitName} and {BusinessUnitPhoneNumber} placeholders in the statement email template to help your customers identify the company they did business with in the statement email.                

      Note: Use these placeholders if each customer is assigned to only one business unit.

                 

7. In the Preview section, check to ensure everything looks correct, and then click Save.

Want to learn more?

• Visit ServiceTitan Academy and enroll in Creating & Managing Service Agreements

• See Create a service agreement step 1: Summary and design