---
title: "Create a new location record"
slug: "create-a-new-location-record-1"
updated: 2026-03-27T18:35:13Z
published: 2026-03-27T18:35:13Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a new location record

## Overview

Create a new location record when you need to add an additional service location to an existing [customer record](/v1/docs/create-a-customer-record). Location records allow you to [book jobs](/v1/docs/book-a-job), route technicians, [market to customers](/v1/docs/create-email-campaign-content) based on location, see addresses in [Map 2.0](/v1/docs/dispatch-efficiently-with-map-20) and more directly in ServiceTitan.

---

****Who uses this feature****

- CSRs
- Applies to all business types
- Applies to all trades

****Feature configuration****

- Permissions for *Locations* and the *Book Job* permission are required to use this feature. Please contact the account administrator on your team.

## 

## Things to know

- If you want to add a service location for a new customer, see [Create a customer record](/v1/docs/create-a-customer-record).
- Make sure to validate or manually enter coordinates for all street addresses so jobs can be managed properly. For help troubleshooting address validation, see [Address verification is not working correctly](/v1/docs/address-verification-is-not-working-correctly).
- If you're unable to validate the address through ServiceTitan, you can manually enter the longitude and latitude coordinates. Once added, the coordinates are used by [ServiceTitan Mobile](/v1/docs/mobile-handbook), [Optimize Technician Route](/v1/docs/use-optimize-technician-route), Technician Arrival Tracking, and [Map 2.0](/v1/docs/dispatch-efficiently-with-map-20).

## Create a new service location from the Call Booking screen

1. Go to the navigation bar and click **Calls ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-new-location-record-image-25yuo5sa.png)**.
2. On the *Call Booking* screen that opens, do one of the following:
  1. If you're [answering an incoming call](/v1/docs/answer-incoming-calls#answer-an-incoming-call), click the **incoming call bubble >** **customer name** **>** **New location**.
  2. If you’re not on the phone, [search for and select the customer](/v1/docs/use-search-in-servicetitan#search-in-call-booking), then select **New Location**.**

> [!NOTE]
> **Note:** *If the customer record pops-up after selecting the customer, close it, then select****New Location****.* *You can prevent this pop-up from opening automatically by*[s](/v1/docs/set-up-call-booking-preferences)[setting individual call booking preferences](/v1/docs/set-up-call-booking-preferences)*.*

> [!TIP]
> **Tip:**You see New Location only after you select the customer, otherwise you see New Customer.

*![new location ob a calls screen](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-new-location-record-image-y32ufrsi.png)*
3. Enter the following details:
  1. **Location Name**
  2. **Location Address:**The service location address. Include the street, city, state, country, zip or postal code, and if applicable, the apartment, unit, or suite number.

> [!NOTE]
> **Note:** If the address populates for validation, select it from the Suggested Address dropdown to validate it. If it doesn’t populate, manually enter the longitude and latitude coordinates so jobs can be managed properly.
  3. **Location Mobile Phone**and**Email:** The Contact Methods for the service location.
4. When finished, click **Save**.

> [!NOTE]
> **Note:**After adding the new service location, if the customer’s billing address is also changing, be sure to update that on their customer record.

## Create a new service location from the Customer Record

1. [Search for](/v1/docs/use-search-in-servicetitan) and open the customer record you want to add a new service location to.
2. Go to the *Locations* section and click **Add Location**.
3. Follow the same steps to enter the new service location details.
4. When finished, click **Save**. ![add a new location](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/create-a-new-location-record-image-pyfwh3q2.png)

## 

## Want to learn more?

- See [Create a customer record](/v1/docs/create-a-customer-record)
- See [Use search in ServiceTitan](/v1/docs/use-search-in-servicetitan)