--- title: "Contact Technical Support with the Enterprise Hub" slug: "contact-technical-support-with-the-enterprise-hub-1" updated: 2026-07-11T15:11:42Z published: 2026-07-11T15:11:42Z canonical: "help.servicetitan.com/contact-technical-support-with-the-enterprise-hub-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Contact Technical Support with the Enterprise Hub ## Overview The [Help Center](/v1/docs/use-the-help-center) brings Atlas, Knowledge Base articles, Academy videos, and support cases all in one place. Enterprise Hub (EH) also includes the Help Center so you can view and submit support cases across your network without switching tenants. --- ### #### Who uses this feature - Owners, general managers, administrators, and centralized call center representatives (CSRs) - Applies to all business types #### Feature configuration - Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details. - The *View Help Center* Enterprise Hub permission is required to use this feature. Please contact the account administrator on your team. ## About the Technical Support team If [Atlas](/v1/docs/atlas), our knowledge base, or [Academy](https://servicetitan.docebosaas.com/academy) don't have what you need, the **ServiceTitan Technical Support** team is here to help. You can contact us by *live chat*, *phone*, or *email* to: - Diagnose and troubleshoot issues, including system errors - Repair issues and other problems - Assist you with completing tasks, such as understanding error messages and looking into report or data discrepancies > [!NOTE] > **Note:** To get the most out of your ServiceTitan account, including an introduction to new features and workflows to better serve your business needs, please contact your Customer Success Manager. For more, see [Technical Support vs Customer Success](/v1/docs/tech-support-customer-success-and-pro-product-specialists). ## Use the Help Center in Enterprise Hub You can get technical support through our *Help Center* when using Enterprise Hub. 1. Login to Enterprise Hub and click **Help**. 2. In the *Help* menu that opens, click **Get Help**. > [!NOTE] > **Note:** Depending on the screen you're on in Enterprise Hub, the list of Knowledge Base and Academy videos changes to more relevant information for the screen you're viewing. ![Viewing help center in EH](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-g0cwtmwo.png) 3. *Get Help* opens where you can ask [Atlas](/v1/docs/use-the-help-center#use-atlas-in-support), your team's AI sidekick, for quick answers, workflow guidance, and recommended articles or videos. ![Viewing Get Help in EH](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-rz29mpn8.png) ## Create a support case in Enterprise Hub If you still need help after chatting with *Atlas*, open a support case. 1. Click **Create Support Case** or ask *Atlas* to open a case, then select **Create Support Case**. ![Viewing support cases](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-orn4gyl5.png) 2. Select one of the categories that most closely matches the topic you need help with: 1. **My Account:** Select for help with topics such as *My Bill, Login & User Permissions, Managed Technician Licenses, Payment Method, My Subscription*, or other account-related issues. 2. **Accounting, Financing, & Inventory:** Select for help with topics such as *Accounting Software Integration, Bank Deposits, Financing Questions, Inventory & Purchasing, Invoicing, Payment Processing, Processing Fees/Rates, or My Statement*. 3. **Job Booking & Dispatching:** Select for help with topics such as *Appointments, Jobs & Projects, Call Booking, Customer Communications, Customer & Location Profiles, Dispatch & Scheduling, GPS & Other Integrations, Phones, or Phones Pro*. 4. **Mobile Apps & Site Performance:** Select for help with topics such as *Mobile App and Site Performance*. 5. **Other Office Operations:** Select for help with topics such as *Marketing & Campaigns, Marketing Pro, Memberships, Payroll, Pricebook, Pricebook Pro, Reporting & Dashboards, or Settings*. 3. After selecting a category, select a topic to specify the area you need help with. ![Cursor clicking a search result](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-snubi5f7.png) 4. Enter a description of the issue you're experiencing, then click **Next**. ![Cursor clicking Next](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-swii0owm.png) 5. We'll suggest relevant articles or lessons based on your selected topic and issue details. Click a link to open it in a new tab, or select **See more articles** for more options. ![Viewing the error](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-3he36jqf.png) 6. If the article helps you with your question, click **Yes**. 7. If the suggested Knowledge Base articles or Academy videos weren't helpful, click **No, contact support**. ![Cursor clicking No Contact support](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-7gcjidf7.png) 8. Select how you'd like to contact support. For the fastest response, we recommend using *Live Chat*. > [!NOTE] > **Note:** Outside business hours, unavailable methods are grayed out or don't appear. If you don't see an option, use **Email Support**. ![Cursor clicking Live Chat](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-nqpp9hb3.png) > [!NOTE] > **Note:** Depending on the Topic you selected, your question may be sent to a team that specializes in those types of questions. This ensures it reaches the appropriate team and gets the fastest, most accurate response. 9. Add additional details about the issue you're experiencing. You can also upload files, such as screenshots of the issue. > [!NOTE] > **Note:** Fields change based on the selected topic. 10. Click **Submit** to continue. If there's nothing to add click **Skip**. ![Cursor clicking Submit](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-8cbc559u.png) 11. Select the tenant that you're submitting this case for from the **Tenant Name** dropdown. ![Cursor clicking Tenant name](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-zfi3099g.png) 12. Enter or verify your contact information and click **Start Chat** or **Submit** depending on the channel you've selected. ## View cases for different tenants Since support cases created from Enterprise Hub are assigned to specific tenants, the *My Cases* screen allows you to manage support cases from EH without having to login the associated accounts directly. 1. Login to Enterprise Hub and click **Help ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-d0fg0zl9.png)**. 2. In the *Help* menu that opens, click **My Cases**. ![Cursor clicking My cases](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-3ukqh1ob.png) 3. Click the **My Cases** or **My Network's Cases** tab. 1. *My Cases* shows any cases that you personally created in Enterprise Hub. 2. The *My Network's Cases* tab shows cases created by anyone in your Enterprise Hub network. ![Cursor clicking My network's cases](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-the-enterprise-hub-image-tikxrc3c.png) 4. View and manage your ongoing support cases. For more, see [View my cases in the Help Center](/v1/docs/view-my-cases-in-the-help-center). ## Hours of operation ### Live chat and email support Live chat and email support are available 24 hours a day, 7 days a week. ### Phone support > [!NOTE] > **Note:** For after-hours support, start a live chat or leave a voicemail and press 1 to notify the on-call emergency team. **US, Canada** | Time Zone | Monday - Friday | Saturday | Sunday | | --- | --- | --- | --- | | Atlantic Time | 8:00 AM - 10:00 PM | 9:00 AM - 8:00 PM | Closed | | Eastern Time | 7:00 AM - 9:00 PM | 8:00 AM - 7:00 PM | Closed | | Central Time | 6:00 AM - 8:00 PM | 7:00 AM - 6:00 PM | Closed | | Mountain Time | 5:00 AM - 7:00 PM | 6:00 AM - 5:00 PM | Closed | | Pacific Time | 4:00 AM - 6:00 PM | 5:00 AM - 4:00 PM | Closed | **Australia** | **Time Zone** | **Monday - Friday** | **Saturday** | Sunday | | --- | --- | --- | --- | | **Eastern Time** | 11:00 PM - 1:00 PM (next day) | 12:00 AM - 11:00 AM (next day) | Closed | ## ServiceTitan directory Use this directory for specific inquiries or questions about ServiceTitan products and services. | **Inquiry Type** | **Email** | | --- | --- | | Requests to port in more numbers after you're live with basic phones | [Basic Phones](https://calendly.com/servicetitan-telecom-team/porting-in-only-basic-phones-discovery-call?month=2023-01) | | Requests to port in more numbers after you're live with Phones Pro | Contact your Customer Success Manager (CSM). | ## FAQ --- ### #### How can I fix or delete an account invite if I sent it to the wrong user email address in Enterprise Hub? You can't fix or delete an account invite. Please contact [technical support](http://go.servicetitan.com/ask) to remove the account. #### How do I fix login issues when accessing the Enterprise Hub tenant page in ServiceTitan through Okta? 1. Open Google Chrome Incognito mode. 2. Use the correct link. 3. If Incognito works, clear your browser cache. If Incognito doesn't work, please contact [Technical Support](http://go.servicetitan.com/ask) for details. #### What should I do if I get an "Error occurred during password reset" message? 1. Contact [technical support](http://go.servicetitan.com/ask) and provide: 1. Your username 2. The exact error message 2. Don't attempt multiple password resets, as this can temporarily lock your account. #### Why am I getting a "Code sending failed" message during password reset? - Verify the email address is correct. - Check spam or junk folders. - If emails aren't received, contact your administrator or technical support. #### What should I do if I get a "Forbidden" or authentication error when logging in? 1. Open Google Chrome in Incognito mode. 2. Clear your browser cache and cookies (select **All time**). 3. Try logging in again. 4. If the issue continues, contact [technical support](http://go.servicetitan.com/ask). #### I'm getting a "Not ready yet" error when accessing a tenant. What should I do? 1. Try Incognito mode. 2. Clear your browser cache. 3. Access the tenant directly at [go.servicetitan.com](http://go.servicetitan.com). 4. If the issue persists, contact [technical support](http://go.servicetitan.com/ask). #### How can I change the Dispatcher role from Enterprise Hub role source to ServiceTitan individual role? Please contact [technical support](http://go.servicetitan.com/ask) for details. #### What should I do if I see an Error occurred status for a user? Please, contact [technical support](http://go.servicetitan.com/ask). #### What should I do if Enterprise Hub isn't showing updated data? 1. Open Google Chrome. 2. Click the **three-dot menu** in the upper-right corner. 3. Go to **Settings** **> Privacy and security > Clear browsing data**. 4. In the pop-up window that opens: 1. Select the **Time range**. 2. Check **Cookies and other site data** and **Cached images and files**. 5. Click **Clear data**. 6. Restart your browser and log back into Enterprise Hub. ## Want to learn more? - [ServiceTitan Academy](https://servicetitan.docebosaas.com/academy/pages/20/servicetitan-academy): Full library of training videos, webinars, and self-paced learning paths - [TitanAdvisor](/v1/docs/titanadvisor-1): Automated best-practice guide that helps you get the most out of ServiceTitan, no matter where you are in your business journey - [ServiceTitan Marketplace](https://marketplace.servicetitan.com/): Information regarding our third-party integrations - [ServiceTitan Community](https://community.servicetitan.com/): Check on your open Support cases, share ideas, engage with other ServiceTitan users, and contribute to peer discussions - See [View my cases in the Help Center](/v1/docs/view-my-cases-in-the-help-center) - See [Give ServiceTitan Support temporary access](/v1/docs/give-servicetitan-support-temporary-access) Integration with third-party financing partners (e.g., GreenSky, Wisetack) that lets customers apply for financing on large jobs. **What it does:** Increases average ticket size and close rates by removing price barriers for customers who can't pay upfront. **Also called:** Customer financing, Payment plans **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Customer Financing ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records. **What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs. **Also called:** ST Phones, Integrated phone system **Tags:** Phones Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan's integrated marketing automation platform for email, SMS, direct mail, and digital ad campaigns. **What it does:** Drives new customer acquisition and repeat revenue by automating targeted campaigns across multiple channels — all tied to actual job revenue. **Also called:** ST Marketing, Marketing automation **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)