--- title: "Contact Technical Support with Contact Center Pro" slug: "contact-technical-support-with-contact-center-pro" updated: 2026-04-26T18:42:31Z published: 2026-04-26T18:42:31Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Contact Technical Support with Contact Center Pro ## Overview The Help Center provides quick access to ServiceTitan Knowledge Base articles, ServiceTitan Academy videos, and your previous support cases. You can also submit support cases related to Contact Center Pro from the Help Center without having to sign in to individual tenants. --- ### #### Who uses this feature - Administrators, CSRs, and managers - Applies to all business types #### Feature configuration - Contact Center Pro is currently in Early Access and is subject to change. - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1) network. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to request a network. - The *View Help Center* Enterprise Hub permission is required to use this feature. Please contact the account administrator on your team. ## Contacting Technical Support If you have technical issues or other questions, visit the Help Center. If you can't find your answer right away, use the Help Center to create a support case with one of the following methods: - Start a **Live Chat** - Send an **Email** - Request **Phone Support** To learn about new features and workflows, contact your Customer Success Manager (CSM). For more, see [Technical Support vs Customer Success](https://app.contentful.com/spaces/mb2ty0185mk8/environments/master/entries/iDw116MhmOpdDuiplbLL1). ## Hours of operation #### Live chat and email support Live chat and email support are available 24 hours a day, 7 days a week. #### Phone support > [!NOTE] > **Note:** For after-hours support, start a live chat or leave a voicemail and press 1 to notify the on-call emergency team. **US, Canada** | Time Zone | Monday - Friday | Saturday | Sunday | | --- | --- | --- | --- | | Atlantic Time | 8:00 AM - 10:00 PM | 9:00 AM - 8:00 PM | Closed | | Eastern Time | 7:00 AM - 9:00 PM | 8:00 AM - 7:00 PM | Closed | | Central Time | 6:00 AM - 8:00 PM | 7:00 AM - 6:00 PM | Closed | | Mountain Time | 5:00 AM - 7:00 PM | 6:00 AM - 5:00 PM | Closed | | Pacific Time | 4:00 AM - 6:00 PM | 5:00 AM - 4:00 PM | Closed | ## Best practices for fast support To help our team resolve your issue efficiently, you may need to grant our support team [temporary access](/v1/docs/give-servicetitan-support-temporary-access#allow-access-on-your-support-cases) to your account and include the following details with your request. - **Screenshots or screen recordings:**Use your device's built-in screen capture tools or download screen recording software compatible with your system. - **Clear steps to reproduce the issue:**Describe exactly what you were doing before the issue occurred. Include details like what screen you were on, the actions you took, and what you expected to happen. > [!TIP] > **Tip:** Check your device manufacturer's support site for instructions. ## Use the Help Center in Contact Center Pro 1. Go to the navigation bar and click **Help**![A simple icon in the shape of a circle with a question mark inside of it.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-help-active.png)****. 2. In the *Help* menu that opens, click **Get Help**. ![Help Center interface displaying search options and recommended articles for assistance.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-mb0ezvol.png) 3. *Get Help*opens where you can ask [Atlas](/v1/docs/use-the-help-center#use-atlas-in-support), your team's AI sidekick in ServiceTitan, for quick answers, workflow guidance, and recommended articles or videos. ![Atlas chatbot offers assistance for ServiceTitan queries and support case submissions.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-ei90otjp.png) 4. Ask Atlas first. Atlas looks through all our documentation and information for you, helping you find answers, troubleshoot problems, and tell you about recent changes that might impact your experience. ## Create a support case from the Help Center in Contact Center Pro If you still need help after chatting with Atlas, open a support case: 1. Click **Create Support Case** or ask Atlas to open a case, then select **Create Support Case.** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-ms9itxkm.png) 2. From the categories list, select **Job Booking & Dispatching**. ![Support case creation interface highlighting the 'Phones' category for assistance.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-eclsqaps.png) 3. Click **Contact Center Pro**. ![User interface showing options for Job Booking and Dispatching assistance.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-ge43zyxl.png) 4. Provide your message for the support team, then click **Next**. 5. Select how you'd like to contact support. For the fastest response, we recommend using *Live Chat*. > [!NOTE] > **Note:** Outside business hours, unavailable methods are grayed out or don't appear. If you don't see an option, use **Email Support**. ![Options for contacting support include live chat, phone, and email support.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-xqem08b6.png) 6. Add additional details about the issue you're experiencing. You can also upload files, such as screenshots of the issue. > [!NOTE] > **Note:** Fields change based on the selected topic. ![User interface for phone support, requesting specific phone number information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-qemn9nwa.png) 7. Click **Submit** to continue. If there's nothing to add click **Skip**. 8. Verify your **Tenant Name**, **Name** and **Phone number** or **Email** and click **Submit**. ![Contact details verification form with highlighted submission button and recommended direct number note.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-technical-support-with-contact-center-pro-image-q0nqwmto.png) ## Want to learn more? - See [Use the Help Center](/v1/docs/use-the-help-center) - See [Contact ServiceTitan technical support](/v1/docs/contact-servicetitan-technical-support) - See [Contact Center Pro outage standard procedure](/v1/docs/contact-center-pro-outage-standard-procedure)