--- title: "Contact Center Pro mobile app setup and overview" slug: "contact-center-pro-mobile-app-setup-and-overview-1" updated: 2026-03-27T19:09:47Z published: 2026-03-27T19:09:47Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Contact Center Pro mobile app setup and overview ## Overview The Contact Center Pro mobile app lets back-office employees manage inbound and outbound calls, as well as voicemails, from anywhere. If you have an *Advanced* seat in Contact Center Pro, you can log into the app using your Enterprise Hub credentials and receive calls on your mobile phone. --- ### #### Who uses this feature - Office employees - Applies to all business types #### Feature configuration - This feature is currently in Early Access and is subject to change. Reach out to your Pro Account Manager for more information. - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1) network. Contact your Customer Success Manager or Pro Account Manager to request a network. ## Things to know - This initial version of the mobile app is for back-office staff only and is not intended for handling *Queue* calls. Queue calls answered through the mobile app behave differently than those answered via the web: - They do not appear in *Conversation History*. - They are still recorded in core ServiceTitan, where they can be reviewed and reclassified as needed. - They do not show up in the Inbox. - If an employee is logged into both the web and mobile apps and answers a call on mobile, it shows as Missed in the web app. - When placing outbound calls, the mobile app uses your ServiceTitan default caller ID. - You can't view or control call recording status in the mobile app. You cannot pause the call recording. - Contacts saved in the mobile app won't appear in the web app. ## Use cases Contact Center Pro mobile app lets you: - Place and receive calls and access voicemails while away from their desks as a back-office employee (e.g., Billing, Office managers). - Use core call functions: hold, mute, transfer, and default caller ID usage. - Manage voicemails while away and decide whether to return calls immediately or delegate the task to others. ## Access the mobile app 1. Open your device's app marketplace—**App Store** on iPhone, **Play Store** on Android. 2. Search for **Contact Center Pro** and install the app on your phone. 3. Once installed, launch the application and sign in using your Enterprise Hub credentials. ![Launch the application and sign in using your Enterprise Hub credentials](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-center-pro-mobile-app-setup-and-overview-image-mmpcfvom.png) ## Mobile app overview When you access the app, you'll see several tabs available for use: - **Home**: The default screen displaying your recent call history, including incoming, outgoing, and missed calls. - **Contacts**: A directory showing company contacts by user ID, or employee name and phone number (if [Data Sharing](/v1/docs/share-employee-names-with-contact-center-pro-mobile-app) is enabled). This also includes access to personal contacts. > [!NOTE] > **Note:** Uploading your personal contacts is currently not recommended. - **Keypad**: A numeric dial pad used to enter and call phone numbers manually. - **Voicemail**: A section for reviewing personal voicemails with options to listen, mark as heard, or delete. ![The default screen displaying your recent call history, including incoming, outgoing, and missed calls](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-center-pro-mobile-app-setup-and-overview-image-160axq69.png) ## Manage calls in the mobile app ### Place and receive calls To place an outbound call using Contact Center Pro mobile, you can do any of the following: - Use the **Keypad** tab to manually dial a number. - Go to the **Contacts** screen and select the contact to initiate an outbound call. ![Place an outbound call using Contact Center Pro mobile](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-center-pro-mobile-app-setup-and-overview-image-j2js568a.png) To answer an incoming call, you can do any of the following: - Swipe over **Slide to answer** if your device is inactive. - Tap **Answer** if your device is active. ![Tap Answer](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-center-pro-mobile-app-setup-and-overview-image-udw3bnvu.png) ### Manage live calls The app provides the following controls during an active call: - **Mute/Unmute**: Silence the call for private discussions. Unmute to allow the customer to hear you again. - **Access Keypad**: Access the keypad during a call to enter numbers for tasks like navigating an automated response menu. - **Hold/Resume Call**: Place the call on hold to consult with colleagues without the caller listening. Resume the call to continue your conversation with the caller once you're ready. - **Transfer**: Redirect the call to another person or agent for further assistance. You have the following options: - **To an Extension or Number**: This is an immediate (cold) transfer, where the call is passed without notifying or speaking to the recipient beforehand. - **Attended Transfer**: This allows you to connect the caller to another person after first speaking with the recipient. - **To Another Voicemail**: Redirect the caller to another user's voicemail box without ringing their device. - **Call Actions**: Use additional features during an active call to manage and control call flow. - **New Call**: Start a second outbound call while keeping the current call on hold. - **End Call**: End the call to finish the conversation with the customer. ![Place the call on hold to consult with colleagues without the caller listening](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-center-pro-mobile-app-setup-and-overview-image-zbfw8tho.png) ## Manage your voicemails The Voicemail tab allows you to access and manage your personal voicemail messages directly within the mobile app. From this tab, you can: - Tap a voicemail to play the audio recording. - Initiate an outbound call to the associated customer. - View the customer's profile for additional context. - Mark the voicemail as heard. - Delete the voicemail from your inbox. > [!NOTE] > **Note:** Deleted voicemails are moved to the *Deleted* tab within the *Voicemail* screen. ![Voicemail tab allows you to access and manage your personal voicemail messages directly within the mobile app](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/contact-center-pro-mobile-app-setup-and-overview-image-zhnj83k0.png) ## Want to learn more? - See [Contact Center Pro](/v1/docs/contact-center-pro) - See [Answer incoming calls through Contact Center Pro](/v1/docs/answer-incoming-calls-through-contact-center-pro) - See [Place outbound calls through Contact Center Pro](/v1/docs/place-outbound-calls-through-contact-center-pro) - See [Manage your voicemails in Contact Center Pro](/v1/docs/manage-your-voicemails-in-contact-center-pro)