---
title: "Configure Dispatch Board appearance and settings"
slug: "configure-dispatch-board-appearance-and-settings"
updated: 2026-05-22T00:08:35Z
published: 2026-05-22T00:08:35Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Dispatch Board appearance and settings

## Overview

Dispatch Configuration allows you to customize the Dispatch Board so you can work quickly and effectively. You can manage which technicians are shown, change the board appearance, and more.

[KB - Configure Dispatch Board Appearance and Settings Video](https://fast.wistia.net/embed/iframe/n0neic5p4s?web_component=true&seo=true&videoFoam=false)

---

### 

#### Who uses this feature

- Administrators and dispatchers
- Applies to all business types

## Things to know

- *Technician Management* settings apply to everyone's view of the Dispatch Board. The other settings in *Dispatch Configuration* only apply to your individual view of the Dispatch Board.
- For how to arrange technicians on the Dispatch Board, see Organize and reorder technician teams.

## Configure Technician Management

Checking a technician in or out changes which technicians show up on the Dispatch Board for everyone in the office. When a technician is checked out, it means they're not available to work and can't be dispatched. It also helps declutter the Dispatch Board so dispatchers can find available technicians faster.

Keep in mind:

- Checking technicians in or out only applies to the day you set it for. If your company does not have [technician clock-in and clock-out](/v1/docs/clock-io-servicetitan-mobile) enabled, then changes to technician check-in and check-out persist until you change it again.
- Checking technicians in or out of the Dispatch Board is *not* the same as technician [clock-in and clock-out](/v1/docs/clock-io-servicetitan-mobile). When you check a technician in or out, it has no impact on technician timesheets. If a technician is clocked in or has a timesheet, they remain on the Dispatch Board after checking them out.

To configure technician management:

1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-v1ojry77.png)**.
2. Click **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-lt6j25o0.png) at the top of the Dispatch Board.
3. On the *Dispatch Configuration* screen that opens, the default tab is *Technician Management*. You can use the *Business Unit* selector to narrow your view.

> [!NOTE]
> **Note:** The business unit selector on this screen does not affect any other business unit settings.
4. Manage which technicians are displayed for everyone in the office on the Dispatch Board by checking them in or out.

> [!NOTE]
> **Note:** If you check out a technician who has a scheduled job for that day, the job bubble disappears from the Dispatch Board and the technician can't dispatch to the job.

![Image displaying the technician management screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-kpl7d27l.png)
5. Use the *Memo* field next to each technician to add internal notes about them. These memos show up for anyone using the Dispatch Board when you hover over a technician's name.

> [!TIP]
> **Tip:** Dispatchers can also add, edit, and delete memos directly from the Dispatch Board. For more, see [Manage technician memos from the Dispatch Board](/v1/docs/manage-technician-memos-from-the-dispatch-board).
6. Use the *Shift Start* and *Shift End* fields to set clock in and clock out times for technicians.

> [!NOTE]
> **Note:** This only applies to the technician's clock in and clock out time. It does not affect the separate Technician Shifts feature.
7. When finished, click **Save**.

> [!TIP]
> **Tip:** For how to arrange technicians on the Dispatch Board, see Organize and reorder technician teams.

## Configure Board Appearance

> [!NOTE]
> **Note:** These settings apply only to your account, and the *Dispatch Board* view may look different for other users based on their personal preferences.

1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-i6lag4rb.png)**.
2. Click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-lt6j25o0.png) at the top of the Dispatch Board.
3. On the *Dispatch Configuration* screen that opens, click **Board Appearance** in the side menu.

In *Board Appearance*:

1. Select which business units show up by default on your view of the board.
2. Set your location view:
  1. Street view works for businesses that operate within a smaller geographic area, where you want to see the most detailed information possible.
  2. City view works if your business operates in different cities and you need a general overview of where work is being performed.
  3. Zip view is a good fit if you work in a dense geographic area and zip codes are more helpful than specific street addresses or cities.
3. Show or hide technician clock-in time.

> [!NOTE]
> **Note:** The behavior of the *Dispatch Board* based on what you selected for this option may vary:
  1. When the Show or hide technician clock-in time option is enabled, the *Dispatch Board* displays each technician's total time elapsed since they clocked in for the day. ![ Dispatch Board displays each technician's total time elapsed.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-qdxv0cbj.png)
  2. When the setting is disabled, the *Dispatch Board* displays only the elapsed time since the technician's last action, such as dispatching, starting a meal, and others. ![Dispatch Board displays only the elapsed time.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-12i3wlrn.png)
4. Hide the side panel and maximize workspace visibility.
5. Select *Medium* or *Large* to set your preferred messaging side panel width.

> [!NOTE]
> **Note:** If you're using the older interface, you'll see the *Hide SMS message side field* option instead of *Hide side panel* and *Side panel width*. The functionality is the same; it lets you control the visibility of the side panel area.
6. Show or hide the [Job Details Flyout](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board) after clicking an appointment on the Dispatch Board.
7. Select which columns show up in your view of the Job Tray.
8. Enter the number of job appointments that show up in your view of each column of the Job Tray.

> [!NOTE]
> **Note:** The default number of job appointments that are displayed in each tab of the Job Tray is 50. The maximum number of appointments you can set to be displayed is 250.

![Image displaying the Board appearance screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-tl7x8lju.png)
9. When finished, click **Save**.

## Configure Notifications

1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-jyzyut8f.png)**.
2. Click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-lt6j25o0.png) at the top of the Dispatch Board.
3. On the *Dispatch Configuration* screen that opens, click **Notifications** in the side menu.
4. Select **Yes** or **No** to enable or disable desktop notifications.
5. Select the types of notifications you want to see. ![Image displaying the Notifications screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-iuj6qp1h.png)
6. When finished, click **Save**.

> [!NOTE]
> **Note:** This is only for Dispatch Board notifications. For customer notifications, see [Customer notifications](/v1/docs/customer-notifications-1).

## Configure the Job Details Flyout

1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-sllcmy7u.png)**.
2. Click **Setting** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-lt6j25o0.png) at the top of the Dispatch Board.
3. On the *Dispatch Configuration* screen that opens, click **Job Details Flyout** in the side menu.
4. Choose whether you want the full view of the Job Record to open in a new tab or in the current tab after you click **Go to Job Page** on the [Job Details Flyout](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board). ![Image displaying the Job details flyout screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-b4p7daqo.png)
5. When finished, click **Save**.

## Configure Optimize Technician Route

If you use [Optimize Technician Route](/v1/docs/use-optimize-technician-route), you can configure settings for it through Dispatch Configuration:

1. Go to the navigation bar and click **Dispatch ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-sllcmy7u.png)** .
2. Click **Settings** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-eqfngv79.png) at the top of the Dispatch Board.
3. On the *Dispatch Configuration* screen that opens, click **Optimize Technician Route** in the side menu.
4. Choose how you want multi-technician job appointments to be handled. ![Image displaying the Optimize technician route screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-rarp45aw.png)
5. When finished, click **Save**.

## Configure Dispatch Board appearance and settings

1. Go to the top toolbar and click Settings![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, go to the Dispatch Board.

Now you can start configuring the Dispatch Board experience.

Knowledge Base article links and short descriptions are available on all Dispatch settings screens to help you quickly find relevant information while working in the *Settings*.

![Configuration options for alert notifications regarding job status and timing adjustments.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image11(6).png)

## New and upcoming features

In this section, you can view the latest updates and upcoming features for *Dispatching*. If a new feature is available, you’ll see its name along with a toggle switch that lets you turn it on and try it out. See new features in ServiceTitan [release notes](/release-hub/docs/st-release-notes).

![Overview of new features including non-job events and redesigned dispatch board.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image10(5).png)

## Configure Dispatch Board Alerts

Dispatch Board Alerts provide visual indicators for jobs that started late or are running over. These help remind dispatchers when action might be needed, such as coordinating with the assigned technician. Dispatch Board Alerts are enabled by default, and appear automatically when a job is complete or is running ten or more minutes over its expected length.

You can configure Dispatch Board Alerts in *Settings*. For more, see [Configure Dispatch Board Alerts](/v1/docs/configure-dispatch-board-alerts).

## Configure technician Clock In/Out

If you use technician [clock-in and clock-out](/v1/docs/clock-io-servicetitan-mobile), you can set up your Dispatch Board so that only paid timesheet codes, like job appointments and paid non-job events, count towards the on-clock readout for a technician. Turn on this setting to make it easier to avoid paying technicians overtime.

To configure how technician hours are displayed:

1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, go to **Dispatch Board > Clock In/Out**.
3. Turn on the **Subtract unpaid hours from the technician on-clock time readout** toggle. ![Image displaying the Subtract unpaid hours from the technician on-clock time readout toggle.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-appearance-and-settings-image-6k8xf4wg.png)
4. Click **Save**.

> [!NOTE]
> **Note:** Idle time (when a technician has no job appointments or non-job events) and non-paid timesheet codes aren't counted when this setting is turned on.

## Configure Job Confirmations

Use Job Confirmations to indicate that you've checked in with a customer regarding an upcoming appointment. Job Confirmations improve workflow efficiency and enhance the customer experience.

You can configure Job Confirmations in *Settings*. For more, see [Use Job Confirmations](/v1/docs/use-job-confirmations).

## Configure Teams Management

Technician teams help you organize your technicians by the work they perform. Use Teams Management to create, rename, and deactivate technician teams and to organize technicians and teams on your Dispatch Board in the way that works best for your business.

You can configure Teams Management in *Settings*. For more, see:

- [Teams Management overview](/v1/docs/teams-management-overview)
- [Manage and view technician teams](/v1/docs/manage-and-view-technician-teams)
- Organize and reorder technician teams
- [Use the Teams Management Audit Trail](/v1/docs/use-the-teams-management-audit-trail)

## Configure the Rescheduled Reason Survey

Configure and run the Rescheduled Reason Survey to learn why your team is rescheduling appointments. As you survey your employees, you can run the Rescheduled Reason Survey Report to gather data and understand why appointments are being rescheduled.

You can configure the Rescheduled Reason Survey in *Settings*. For more, see Ask dispatchers why appointments were rescheduled.

## Set up and prioritize tags for the Dispatch Board

On the Dispatch Board, tags appear when you hover over job bubbles and when you view the *Tags* column in the Job Tray. Short codes for tags are also displayed in the job bubbles on the Dispatch Board. Tags, when properly prioritized, help you know what to focus on.

You can set up tags in *Settings*. For more, see [Set up and prioritize tags for the Dispatch Board](/v1/docs/set-up-and-prioritize-tags-for-the-dispatch-board).

---

### FAQ

#### Why do technicians keep reappearing on the Dispatch Board after they've been checked out?

If **Technician Clock In/Out** is enabled, it is expected that technicians currently clocked in or with timesheets for the day will not be checked out. They will remain visible on the Dispatch board.

#### Why aren't my Dispatch Configuration changes saving?

Each section of the Dispatch Configuration is treated as its own page. If changes are made on one page, the user will need to click 'Save' on the current page before proceeding to other pages to make changes.

#### How can I hide a technician on the Dispatch Board?

To hide a technician on the Dispatch Board, check them out using Dispatch Configuration.

For more, see the [Configure Technician Management](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-technician-management) section of [Configure Dispatch Board appearance and settings](/v1/docs/configure-dispatch-board-appearance-and-settings).

Things to keep in mind:

- Checking a technician in or out changes everyone's view of the Dispatch Board. When a technician is checked out, it means the technician isn't available to work. It also helps declutter the Dispatch Board, so that Dispatchers can find available technicians faster.
- Checking technicians in or out only applies to the day you set it for. If your company does not have [technician clock-in and clock-out](/v1/docs/clock-io-servicetitan-mobile) enabled, then changes to technician check-in and check-out persist until you change it again.
- If you check out a technician who has a scheduled job for that day, the job bubble disappears from the Dispatch Board and the technician can't be dispatched to the job.

#### How do I prevent certain messages from appearing on the Dispatch Board chat?

To prevent certain messages from appearing on the Dispatch Board, update your *Notifications* settings in Dispatch Configuration. The types of notifications you can enable or disable include:

- SMS
- Technician Dispatched
- Technician Arrived
- Appointment Done
- Technician Wrap Up Messages
- Technician Requested Additional Appointment

For more, see the [Configure Notifications](/v1/docs/configure-dispatch-board-appearance-and-settings#configure-notifications) section of [Configure Dispatch Board appearance and settings](/v1/docs/configure-dispatch-board-appearance-and-settings).

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Dispatching Basics](https://servicetitan.docebosaas.com/academy/learn/courses/335/Getting-Started-with-Dispatching)
- See [Use the Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board)
- See [Use the Job Tray on the Daily Dispatch Board](/v1/docs/use-the-job-tray-on-the-daily-dispatch-board)