---
title: "Configure Dispatch Board Alerts"
slug: "configure-dispatch-board-alerts"
updated: 2026-05-20T10:31:44Z
published: 2026-05-20T10:31:44Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Dispatch Board Alerts

## Overview

Dispatch Board Alerts provide visual indicators for jobs that started late or are running over. These help remind dispatchers when action might be needed, such as coordinating with the assigned technician. Dispatch Board Alerts are enabled by default, and appear automatically when a job is complete or is running ten or more minutes over its expected length.

---

### [Configure Dispatch Board Alerts Video](https://fast.wistia.net/embed/iframe/alyq7w2ren?web_component=true&seo=true&videoFoam=false)

#### Who uses this feature

- Administrators
- Applies to all business types

#### Feature configuration

- The *Modify Dispatch Board Behavior* permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- Changes made to Dispatch Board Alert settings:
  - Are reflected immediately on the Dispatch Board.
  - Apply to everyone's view of the Dispatch Board, not just the person making the changes.

## Configure Dispatch Board Alerts

1. Go to the top toolbar and click **Settings**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-dispatch-board-alerts-image-s7373xnt.png).
2. In the side panel, go to **Dispatch Board > Alerts**.

![Configuration options for alerting on late arrivals and jobs taking longer than expected.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/2026-05-20_14-30-03.png)
3. Turn on the **Highlight late arrivals** toggle if you want an alert to show up when a technician is late arriving to a job. Choose how many minutes after the job start or end time you want to see this alert.

> [!NOTE]
> **Note:** If you're using arrival windows, select **After arrival window begins**.
4. Turn on the **Highlight jobs taking longer than expected** toggle if you want an alert to show up when a job hasn't been marked *Complete* before the scheduled end time. Choose how many minutes after the planned job end time you want to see this alert.
5. When finished, click **Save**.

After you enable Dispatch Board Alerts, late appointments are outlined in red and include details about the status in the hover pop-up.

Alerts also appear in the *Alerts* tab of the Job Tray. For more, see the [Dispatching alerts](/v1/docs/dispatching-icon-and-alert-glossary#dispatching-alerts) section of [Dispatching icon and alert glossary](/v1/docs/dispatching-icon-and-alert-glossary).

## Want to learn more?

- Visit the Academy and enroll in [Dispatching Basics](https://servicetitan.docebosaas.com/academy/learn/courses/335/Getting-Started-with-Dispatching)
- See [Configure Dispatch Board appearance and settings](/v1/docs/configure-dispatch-board-appearance-and-settings)