---
title: "Configure Auto-Adjustment for Appointments"
slug: "configure-auto-adjustment-for-appointments"
updated: 2026-05-13T11:13:51Z
published: 2026-05-13T11:13:51Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Auto-Adjustment for Appointments

## Overview

The Appointment Duration configuration allows you control how appointment times appear on the Dispatch Board. You can choose whether appointments reflect the scheduled time or the actual time your technician was on-site.

---

### 

#### Who uses this feature

- Administrators
- Applies to all business types

## Things to know

- *Auto-adjust appointment* is turned off by default and appointments show the scheduled start and end times.
- When you turn it on, appointments show:
  - *Start:* Technician's first arrival time. The appointment block also shifts to the actual dispatch timestamp when a technician is dispatched.
  - *End:* When the technician marks the appointment complete.

> [!NOTE]
> **Note:** The *End* time only refers to the time on the completed appointment, not the technician's timesheet.
  - *Duration:* Calculated from actual start to end. If a job runs past the scheduled end time, the appointment block expands automatically.
- Applies to both *Daily View* and *Weekly View* of the Dispatch Board.
- If you change the setting during the day, only new appointments completed after the change follow the new behavior.

## Configure Auto-Adjustment for Appointments

1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, go to **Dispatch Board**>**Appointment Duration**.
3. On the *Appointment Duration* screen that opens, turn on the *Auto-adjust job appointments to actual duration* toggle.![Toggle switch for auto-adjusting job appointment duration with a save button below.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/configure-auto-adjustment-for-appointments-image-jizavhm0.png)
4. When finished, click **Save**.

Now, appointment times on the *Dispatch Board* reflect the technician's actual time on-site, from first arrival to job completion. Appointment blocks also shift to the actual dispatch timestamp when a technician is dispatched and expand automatically when a job runs past its scheduled end time. For more, see [Manage appointments](/v1/docs/manage-appointments).

> [!NOTE]
> **Note:** Since this tracks the time from the first arrival to appointment completion, we recommend not rescheduling once the appointment is marked as **Done**. Instead, add new appointments to track any subsequent dispatches for the job.

## Want to learn more?

- Visit the Academy and enroll in [Dispatching Basics](https://servicetitan.docebosaas.com/academy/learn/courses/94/Elevating-your-Dispatch-Skills)
- See [Configure Dispatch Board appearance and settings](/v1/docs/configure-dispatch-board-appearance-and-settings)