---
title: "Can't tell if an invoice was emailed"
slug: "check-if-invoice-was-emailed-and-where-can-i-find-this-info"
updated: 2026-07-17T23:01:33Z
published: 2026-07-17T23:01:33Z
canonical: "help.servicetitan.com/check-if-invoice-was-emailed-and-where-can-i-find-this-info"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't tell if an invoice was emailed

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing, Invoice Email Settings · All versions

## **What you're seeing**

You need to confirm whether an invoice was emailed to a customer — and when — but you're not sure where to find that information.

## **Why this happens**

**Reason 1**

**The email record lives in specific places, not on the main invoice edit screen.** ServiceTitan records when an invoice is emailed, but the information lives in a few specific places rather than on the main invoice edit screen. Once you know where to look, you can confirm whether and when an invoice was sent.

## **How to fix it**

Run these checks in order. Most questions are answered by Check 1.

### **1****Look at the sent status**

Use this if you just need to know whether the invoice has been emailed.

1. Go to the customer's profile and open the **Invoices** section.
2. Find your invoice in the **Invoices** table.
3. Check the **sent status**. It shows whether the invoice is sent, opened, or unsent.

> [!NOTE]
> **Note:** You can also check the sent status from **Accounting > Invoices** (the Transaction Hub Invoices module).

> [!NOTE]
> **Caution:** Sending an invoice by SMS, or emailing a project (summary) invoice, may not update the sent status at the individual-invoice level. If the sent status looks wrong, confirm how the invoice was sent, then use Check 2 for the definitive record.

> [!NOTE]
> **✓ Done ·** The sent status tells you whether the invoice has been emailed.

### **2****If you need the exact date and time, check the job's audit trail**

Use this if you need the definitive record of if and when the invoice was emailed.

1. Go to the **job** associated with the invoice you want to check.
2. Scroll down to the **History** section within the job details.
3. Open the **Email** tab of the audit trail.
4. Find the entries related to emailing the invoice. These show if and when the invoice was emailed, and you can click the invoice link to view what was sent.

> [!NOTE]
> **✓ Done ·** The audit trail shows the date and time the invoice was emailed.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The invoice number and the customer name
- Where you checked (sent status and/or job audit trail)
- What the sent status showed versus what you expected
- The date you believe the invoice was or should have been emailed
- Which checks from this article you already tried

## **Want to learn more?**

[**Can't select invoices to email in a batch ›**](https://help.servicetitan.com/docs/unable-to-select-multiple-invoices-to-email-in-a-batch) Troubleshoot when you're unable to select multiple invoices to email in a batch.

[**Use Invoices module in the Transaction Hub ›**](https://help.servicetitan.com/docs/use-invoices-module-in-the-transaction-hub) Learn how to use the Invoices module in the Transaction Hub.

[**Understand the Accounting audit trail ›**](https://help.servicetitan.com/docs/understand-accounting-audit-trail) Understand how the Accounting audit trail records activity.