---
title: "What category should be set for the service item to be accessible to technicians in the field?"
slug: "category-for-the-item-to-be-accessible-to-technicians"
tags: ["Area - Pricebook", "Role - Admin", "Role - CSR Dispatch", "Focus - Construction", "Focus - Service Replacement", "Type - Commercial", "Type - Residential"]
updated: 2026-03-13T09:16:34Z
published: 2026-03-13T09:16:34Z
canonical: "help.servicetitan.com/category-for-the-item-to-be-accessible-to-technicians"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What category should be set for the service item to be accessible to technicians in the field?

## Problem

The service item is not showing up for the technician in the field.

## Solution

To ensure a service item is available to technicians in the field, it must be assigned a category—**any** category. The specific category does not matter; what matters is that a category is selected at all.

### Add a category to the service item

1. Go to the navigation bar and click **Pricebook**.
2. Use the search bar to find the service item.
3. When you find the item, click **More**![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-more-vert-blue.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A58%3A37Z&se=2026-11-12T09%3A58%3A37Z&sr=c&sp=r&sig=O5V8MNaKHXzcA1CZAo9c9r8OjYzjy8sNKre73AGrTLQ%3D)and select **View/Edit Service**.
4. Find the *Category* field and select a category for the service item. For example, Custom Services or Electrical.
5. Save your changes.

The category you chose is updated for the service item.