---
title: "Can't access Export Error report"
slug: "cant-access-export-error-report"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-03-30T16:37:47Z
published: 2026-03-30T16:37:47Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't access Export Error report

## Problem

The problem is that when a user wants to view the Export Error report, they get the *Action Cancelled Unauthorized Access* error message. The error message occurs because the user does not have the required reporting permissions.

## Solution

### Check Reporting Permissions

Users should be able to view the Export Error report if the *Sync Object* reporting permission is turned on. To check user's reporting permissions:

1. In ServiceTitan, go to the navigation bar and click **Settings**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-72gjffb8.png)
2. In the side panel, go to *Operations* > *Reporting Settings*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-y9ab55x8.png)The *Dashboard and Reporting Settings* screen opens.
3. Go to the *Reporting Permissions* tab. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-z0ifaumy.png)
4. Click **Edit** for the office employee you want to enable permissions for. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-xxyml6td.png)The *Edit Reporting Permissions* screen opens.
5. Check whether or not the *Sync Object* template is selected. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-sucy44cz.png)

If the *Sync Object* template is selected, the user can view the Export Error Report.

If the *Sync Object* template is not selected, you can select it.

> [!NOTE]
> **Note:** For more information on how to identify the report template, see [Identify report templates](/v1/docs/identify-report-templates).

### Check Report Share Access

If a user has been granted reporting permissions for the Sync Object report template, but continues to receive an error when opening the Export Error report, they may need to also update the report's Share Access.

1. In ServiceTitan, go to the navigation bar and click **Reports**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-mogiw17b.png)
2. Scroll down to the Integrations category, or use the Search bar to locate the Export Error Report. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-t7ze1657.png)
3. Click the horizontal three-dot icon on the report tile > Share Access. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-jrze3yd7.png)
4. Share Access can be granted either by Role (View); or Individual User (View/Edit). ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cant-access-export-error-report-image-4uv2eyty.png)

> [!NOTE]
> **Note:** For more information on report sharing settings, see [Manage report sharing settings](/v1/docs/manage-report-sharing-settings).

### Related Content

- [Set reporting permissions](/v1/docs/set-reporting-permissions)
- [Identify report templates](/v1/docs/identify-report-templates)
- [Manage report sharing settings](/v1/docs/manage-report-sharing-settings)