---
title: "Cancel a service agreement"
slug: "cancel-a-service-agreement"
updated: 2026-04-25T01:36:10Z
published: 2026-04-25T01:36:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel a service agreement

## Overview

If a service agreement is no longer needed, you can cancel it.

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### 

****Who uses this feature****

- Administrators, accountants, project managers, and operations managers
- Primarily benefits Commercial Service and Replacement business types, and Residential Service and Replacement business types
- Applies to all trades

## Things to know

- If an active service agreement that has auto-renew enabled is canceled but has its next cycle already generated, the next cycle status updates to *Rejected*.

## Cancel a service agreement

1. Go to the ***Service Agreement*** section in the *Customer* record.
2. Click the **Service Agreement** you want to cancel. ![Service agreements list showing activated statuses and total amounts for each agreement.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-dihhq0i7.png)
3. On the *Service Agreement* screen that opens, click **Status** in the main header. ![2022-2023 Maintenance Plan details including status, customer, and duration information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-ub2aiv60.png)
4. On the Update *agreement status* screen that opens, click **Canceled**, then click **Update Status**. ![Update agreement status](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-77mdjtvc.png)
5. On the *Cancel Agreement* confirmation pop-up that opens, click **Cancel Agreement**. ![Confirmation dialog asking to cancel an agreement with two action buttons.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-b91ajbqm.png)When canceled, all unscheduled visits are dismissed and any deferred revenue balance is automatically adjusted. You can't undo a cancellation, and you can't edit a service agreement once canceled.

In the *Service Agreements* section of the *Customer* record, canceled service agreements display a red icon in the **Status** column.

![Service agreements list showing one canceled and one activated agreement with details.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/cancel-a-service-agreement-image-a6p47t5m.png)

## Want to learn more?

- Visit ServiceTitan Academy and enroll in [Creating & Managing Service Agreements](https://servicetitan.docebosaas.com/academy/learn/courses/242/Creating-&-Managing-Service-Agreements)
- See [Change a service agreement status](/v1/docs/change-a-service-agreement-status)