---
title: "Call technicians from the Dispatch Board"
slug: "call-technicians-from-the-dispatch-board"
updated: 2026-10-15T03:24:25Z
published: 2026-10-15T03:24:25Z
canonical: "help.servicetitan.com/call-technicians-from-the-dispatch-board"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call technicians from the Dispatch Board

## Overview

You can call technicians directly from the ServiceTitan Dispatch Board. This helps you complete dispatch and technician related tasks, including calls, all in one place.

---

### 

#### Who uses this feature

- Administrators and dispatchers
- Applies to all business types

## Things to know

- If you're having trouble making a call, make sure you've entered a phone number for your user profile. Go to **Settings** > **People** > **Employees** and click **Edit** next to your name. Scroll down to **Contact Information** and make sure a number is listed under **Office Phone**.
- Technicians need a mobile number in their profile. To check or add a technician phone number, go to **Settings** > **People** > **Technicians** and find the Technician Profile you want to verify or update. For more, see [Add and manage technician profiles](/v1/docs/add-and-manage-technician-profiles).
- This feature is similar to calling customers from ServiceTitan. For more, see [Place outbound calls](/v1/docs/place-outbound-calls).
- Calls made to technicians from the Dispatch Board are not recorded.

## Call a technician from the Dispatch Board

1. Go to the navigation bar and click **Dispatch**.
2. Find the technician you want to call and click their name.
3. From the dropdown menu that opens, click **Call technician**.![Cursor clicking Call technician from the dropdown field.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/call-technicians-from-the-dispatch-board-image-qqp0pv5c.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A27%3A14Z&se=2026-10-16T12%3A27%3A14Z&sr=c&sp=r&sig=vr%2BLYOqxxHWy%2FnQRj2K6FpQFeM08p9Al6rNT7vHwp5Y%3D)
4. A prompt opens at the top of your screen. Click **OK**.![Cursor clicking Ok on the prompt at the top of the screen.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/call-technicians-from-the-dispatch-board-image-xb1k0iid.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A27%3A14Z&se=2026-10-16T12%3A27%3A14Z&sr=c&sp=r&sig=vr%2BLYOqxxHWy%2FnQRj2K6FpQFeM08p9Al6rNT7vHwp5Y%3D)
5. Click **OK**. A banner appears to let you know ServiceTitan is calling you.

> [!NOTE]
> **Note:** If you don't have a direct phone number on file, you see the following prompt. Enter your phone number and click **OK**.

![Image showing prompt where you can add a direct phone number.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/call-technicians-from-the-dispatch-board-image-fn966zzh.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A27%3A14Z&se=2026-10-16T12%3A27%3A14Z&sr=c&sp=r&sig=vr%2BLYOqxxHWy%2FnQRj2K6FpQFeM08p9Al6rNT7vHwp5Y%3D)
6. Answer the phone to connect to the technician. Once connected, you'll hear ringing on the other end.
7. When you're finished with the call, click **End Call**.![Cursor clicking the End Call button.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/call-technicians-from-the-dispatch-board-image-hj6f76kp.png?sv=2026-02-06&spr=https&st=2026-10-16T11%3A27%3A14Z&se=2026-10-16T12%3A27%3A14Z&sr=c&sp=r&sig=vr%2BLYOqxxHWy%2FnQRj2K6FpQFeM08p9Al6rNT7vHwp5Y%3D)

## Want to learn more?

- Visit the Academy and enroll in [Dispatching Basics](https://servicetitan.docebosaas.com/academy/learn/courses/94/Elevating-your-Dispatch-Skills)

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The user record for a field technician in ServiceTitan, containing schedule, skills, pay rates, certifications, and performance history.

**What it does:** Centralizes all information needed to schedule, pay, and evaluate a technician from a single record.

**Also called:** Tech profile, Field user record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)