---
title: "Booking confirmation checkbox remain grayed out on call booking screen"
slug: "booking-confirmation-checkbox-grayed-out-call-booking-screen"
tags: ["Area - Call Booking", "Focus - Construction", "Focus - Service Replacement", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-03-14T00:54:50Z
published: 2026-03-14T01:05:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is causing the booking confirmation checkbox to remain grayed out on the call booking screen?

## Problem

The booking confirmation checkbox is grayed out even after setting up job booking confirmations.

## Solution

### Confirm you have a location record selected

1. Go to the call booking screen.
2. Search for and select a customer or location. This is necessary for the booking confirmation checkbox to become active.
3. If the checkbox remains grayed out, refresh your screen. This can help resolve any syncing issues.
4. Check if the checkbox is now clickable. If it is, the issue is resolved.

By following these steps, you should be able to resolve the issue with the booking confirmation checkbox remaining grayed out.