Overview
Blocked dates can be used to block off annual holidays, monthly training, company meetings, snow days, or any other event where you want to prevent customers from booking on specific dates.
Note: This feature applies only to the legacy Schedule Engine. ServiceTitan customers are encouraged to transition to Scheduling Pro, an upgraded tool designed to replace Schedule Engine on your website and provide a seamless booking experience.
Who uses this feature
Administrators, Office Employees, Managers, Technicians, Customer Service Representatives (CSRs), Dispatchers
Applies to all business types
Use case
Your office is closed on a holiday and you need to block out all appointments for that day.
Assign blocked dates (Legacy workflow)
Blocked dates work nearly the same as buffers, except they allow you to define an exact window of time to block rather than a rolling window.
With blocked dates, you can:
Define the blocked date area, including branches and service code zones.
Define services, including trades and service codes.
Set date durations for blocked dates.
Create descriptive labels for blocked dates to delineate between buffers.
To set up blocked dates:
Go to https://provider.scheduleengine.net/settings/operations/advanced-scheduling/blockers.
Click Settings > Advanced Scheduling and go to theBlocked Dates tab.
Click the Add button.
On the New Blocked Dates window that opens, select the branches and service zones to which you would like to assign a blocked date and click Next.
(Optional) You can choose to apply your selections to all trades and service codes for the blocked dates by checking the box next to this option
Define the trade and service codes for your selected blocked dates and click Next.
(Optional) You can choose to apply your selections to all trades and service codes for the blocked dates by checking the box next to this option.
(Optional) Toggle the slider to only show trades and service codes already in use.
Select the start and end dates and times and click Next.
Enter a descriptive label name for the out-of-service date (maximum of 100 characters) and click Finish. The blocked date then appears in your Blocked Dates list.
Note: There is no limit on the amount of blocked dates you can create. These can be viewed, edited, or deleted at any time in the Advanced Scheduling section of the dashboard.