---
title: "Begin the Adyen payments onboarding process"
slug: "begin-the-adyen-payments-onboarding-process"
updated: 2026-10-16T01:28:47Z
published: 2026-10-16T01:28:47Z
canonical: "help.servicetitan.com/begin-the-adyen-payments-onboarding-process"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Begin the Adyen payments onboarding process

## Overview

The Adyen payments integration allows you to use your Adyen card reader for faster, easier payment collections and enables secure credit card key-in payments. Follow the steps in this guide to set up your merchant portal and begin onboarding.

---

### 

#### Who uses this feature

- Administrators, office employees, managers and accountants.
- Applies to all business types

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.

## Things to know

- For Canadian customers, Tap-to-Pay on mobile and new EMV readers will be coming to Early Access later this year.

## Accept the merchant account invite

1. Open your email inbox.
2. Find the email with the subject line *Invitation to Join ServiceTitan for Payment Processing*.
3. Click **Accept Invitation**. A *Create your account* screen opens.

> [!NOTE]
> **Note:** The invitation link expires after seven days. If your invitation link expires, please reach out to [fintechsetup@servicetitan.com](mailto:fintechsetup@servicetitan.com) to receive another invite.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-7r1qmrty.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
4. Create your Adyen merchant portal account by selecting a username and password. This account is used throughout your onboarding process and is also the same account you use to login to the Payment Portal.

## Set up your merchant portal

1. Verify your email address.
2. Review and accept the *Terms And Conditions*.
3. Enter your *Personal Information* and *Business Information*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-c749toe3.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
4. Click **Launch Merchant App**. The *Merchant Application* opens.
5. Select the option that best describes your business setup and click **Next**. The *Set up your account* screen opens. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-h6jdys4z.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
6. For *Company Details*, click **Add**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-rvjbewpp.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
7. Under the *Basic Information* screen, enter the legal name of your company exactly as it appears on your Secretary of State Registration and click **Next**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-9ah1yxau.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
8. Under the *Company structure* screen, select what type of company you have and click **Next**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-5d1aey8p.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
9. Under the *Registration details* screen, enter your Employer Identification Number (EIN) and click **Next**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-qsyfdk4w.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
10. Under the *Address* screen, enter your business address, select **No** or **Yes** under *Is there a different address for your company's main business operations?* and click **Next**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-ewfuf8tb.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
11. Under the *Tax document* screen, upload a tax document by clicking **Browse** or dragging the file over the indicated space and click **Next**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-jhxiyui3.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
12. Review all your entered information on the *Summary* screen and click **Submit**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-xzt6i0tt.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
13. For *Bank account details*, click **Add**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-pf7pnfpq.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
14. Under the *Bank account* screen, enter your bank's *Account number* and *ACH routing number* and click **Next**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-bi1pp56b.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
15. Under the *Bank document* screen, upload a bank statement as a .pdf, and click **Next**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-yqiurftm.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
16. Review all your entered bank information and click **Submit**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-5470j8ru.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
17. For *Sign services agreement*, click **Sign**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-o6h50f06.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
18. Review each section of the Terms & Conditions, then click the **Signer** dropdown to select yourself.
19. Accept the terms, and click **Sign**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-16kgjbsd.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)

> [!TIP]
> **Tip:** Click **Download as PDF** to save a copy of the Terms & Conditions to your device.
20. For *PCI DSS questionnaire*, click **Sign**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-54vuvuwr.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
21. Review each of the questionnaires, then click the **Signer** dropdown to select yourself.
22. Click the acknowledgement, and click **Sign**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-sebecsla.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
23. Click **Back to payments.portal.st.dev** to view your *Merchant Verification Status*. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-rnz0q60v.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)

> [!NOTE]
> **Note:** If you do not complete these steps, the portal eventually times out. You can log back in to finish your application. If you don't finish the application, you will receive a reminder email from ServiceTitan.

## Access your payments dashboard

Once your *Merchant Verification status* is approved, you receive an approval email. If there are any areas that require more information, the email includes instructions and a link back to the portal so you can upload documents or make other changes.

1. Open your email inbox.
2. Find the email with the subject line *Your Account has been Approved!*
3. Click the **Merchant Portal** link and enter your credentials to login. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/begin-the-adyen-payments-onboarding-process-image-xiq4az35.png?sv=2026-02-06&spr=https&st=2026-10-17T15%3A49%3A32Z&se=2026-10-17T16%3A49%3A32Z&sr=c&sp=r&sig=0wEEtUS7M1yQdtYd07jfv9sg86wUc6q5ZRAVi08Dgwg%3D)
4. Manage your payment transactions using the dashboard.

## Want to learn more?

- See [Set up your mobile device with the Adyen NYC1 card reader in ServiceTitan Mobile](/v1/docs/set-up-adyen-nyc1-card-reader-in-servicetitan-mobile).