---
title: "Basic Phones - Emergency Fallback not automatically enabled"
slug: "basic-phones-emergency-fallback-not-automatically-enabled"
tags: ["Area - Phones", "Role - Admin", "Focus - Service Replacement", "Focus - Construction", "Type - Residential", "Type - Commercial"]
updated: 2026-10-16T02:03:30Z
published: 2026-10-16T02:03:30Z
canonical: "help.servicetitan.com/basic-phones-emergency-fallback-not-automatically-enabled"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Basic Phones - Emergency Fallback not automatically enabled

## Problem

The emergency fallback option for Basic Phones is not automatically enabled, and you have to do it manually.

## Solution

The emergency fallback option for Basic Phones is not automatically enabled, so you must enable it manually.

To enable emergency fallback:

1. In ServiceTitan, go to **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-11-13T09%3A14%3A59Z&se=2026-11-13T10%3A14%3A59Z&sr=c&sp=r&sig=HcoMmI6gKp6Qnnb7e2zsGwi5g%2B5ltZgFv1bDO2kLOJg%3D) **> Phones > Emergency Fallback**.
2. Click **Add Number** to add your emergency fallback numbers.
3. Once numbers have been added, use the toggle to **Enable Fallback**.