---
title: "Can't apply a payment from a voided invoice to another invoice"
slug: "apply-payments-from-voided-invoices-to-another-invoice"
tags: ["Area - Accounting", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Role - CSR Dispatch", "Type - Commercial", "Type - Residential"]
updated: 2026-07-23T18:27:52Z
published: 2026-07-23T18:27:52Z
canonical: "help.servicetitan.com/apply-payments-from-voided-invoices-to-another-invoice"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't apply a payment from a voided invoice to another invoice

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Payments · Accounts Receivable · Invoicing · All business types

## **What you're seeing**

A payment is sitting on one or more voided invoices, and you can't apply that money to another invoice that still has a balance. The credit appears stuck on the voided invoices.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**A payment on a voided invoice doesn't move on its own.** To put that money toward another invoice, you apply it to the open invoice using **Save without charging**, then zero out the voided invoices so they don't keep showing a balance.

## **How to fix it**

### **1****Apply the amount to the open invoice, then clean up the voided invoices**

1. Find and go to the invoice where you want to apply the payment.
2. Click **Collect and Apply** next to the charge.
3. Select **Save without charging** from the dropdown menu.
4. Enter the amount you want to apply.
5. Click **Save**. (If you get an error message when using a credit card payment type, try a different payment type.)
6. Zero out each voided invoice so it no longer shows a balance. On each voided (adjustment) invoice, add a negative task to remove the invoice's tasks, then add a negative payment of the same amount to offset the payment that was on it.

> [!NOTE]
> **✓ Done ·** The open invoice shows the payment applied, and each voided invoice nets to a zero balance.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The customer name and the invoice numbers (the voided invoices and the one you're applying to)
- The payment amount(s) involved
- Any error message you received and the payment type you used
- Which steps from this article you already tried

## **Want to learn more?**

[**Apply a credit or payment to an invoice ›**](https://help.servicetitan.com/docs/apply-credit-or-payment-to-an-invoice) Step-by-step on applying an existing credit or payment to an invoice with a balance.

[**Wrong check payment applied across multiple invoices ›**](https://help.servicetitan.com/docs/how-do-i-unapply-and-reapply-payments-for-multiple-invoices) How to unapply a payment and reapply it correctly when a check was split across the wrong invoices.