---
title: "One check payment covers jobs for two different customers"
slug: "apply-check-payment-to-jobs-from-different-customer-profiles"
updated: 2026-07-14T21:08:30Z
published: 2026-07-14T21:08:30Z
canonical: "help.servicetitan.com/apply-check-payment-to-jobs-from-different-customer-profiles"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# One check payment covers jobs for two different customers

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Invoicing, Payments · All versions

## **What you're seeing**

- You received a single check that needs to pay for jobs belonging to two different customer profiles.
- A normal payment applies to one customer's invoice, so it isn't obvious how to split one check across two separate customers.
- This also applies when the two amounts are different — each customer's portion can be a different dollar amount.

## **Why this happens**

**Reason 1**

**A check payment is recorded against one customer profile at a time.** When a single check covers jobs for two different customers, you record it as a separate payment on each customer's invoice, using the same check number on both so the two records tie back to the one physical check.

## **Before you start**

- You need **Payments** permissions to collect and apply payments. If you don't have it, contact your admin.
- Have the check number and the correct amount for each customer's invoice ready before you start.

## **How to fix it**

### **1****Record the check on each customer's invoice using the same check number**

1. Use **Search** to find and open the first customer the payment applies to.
2. On the customer profile, click **More > Collect Payment**.
3. On the **Collect and Apply Payments** screen, enter the payment type and the payment amount for the first customer's job invoice.
4. Enter the check number in the **Check Number** field.
5. Select **Apply to Invoice** and choose the job invoice you want the payment applied to.
6. Click **Save**.
7. Use **Search** to find and open the second customer, then repeat steps 2–6 using the same check number and that customer's invoice amount.

> [!NOTE]
> **✓ Done ·** Both customers' invoices show a payment recorded against the same check number, and the check is fully applied across the two profiles.

> [!NOTE]
> **Note:** If you regularly receive one payment that covers many separate customer profiles (for example, an HOA or property manager paying for multiple communities), consider grouping those customers under a project and using project payments, which auto-reconcile. This avoids recording the payment manually on each profile.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The check number and the customer names and invoice numbers it should cover
- The amount applied to each customer's invoice
- A screenshot of each payment record showing the check number
- Which steps from this article you already tried

## **Want to learn more?**

[**Collect a payment ›**](https://help.servicetitan.com/docs/collect-a-payment) How to collect and apply a payment to a customer's invoice.

[**Check payment recorded incorrectly on an invoice ›**](https://help.servicetitan.com/docs/how-to-remove-a-wrong-check-in-servicetitan) How to remove or correct a check that was applied to the wrong invoice.

[**Collect payments from multiple customers ›**](https://help.servicetitan.com/docs/collect-payments-from-multiple-customers) How to apply one payment across multiple customer profiles.