---
title: "What is an alternative way for someone to listen to call recordings without having access to the dashboard?"
slug: "alternative-way-to-listen-to-call-recordings"
tags: ["Area - Phones", "Role - Admin", "Role - CSR Dispatch", "Focus - Service Replacement", "Focus - Construction", "Type - Residential", "Type - Commercial"]
updated: 2026-10-16T02:04:55Z
published: 2026-10-16T02:04:55Z
canonical: "help.servicetitan.com/alternative-way-to-listen-to-call-recordings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is an alternative way for someone to listen to call recordings without having access to the dashboard?

## Problem

Employees need to listen to Call Recordings without dashboard access. They need an alternative method.

## Solution

Use the *Search* function to find and listen to calls in ServiceTitan.

### Check employee permissions

1. Go to **Settings > People > Employees**.
2. Click **Edit** to modify the employee profile and check if the employee who needs to listen to call recordings has the *Run Search* permission.
3. Save the changes to their profile.

### Use Search

1. Go to the navigation bar and click **Search**.
2. From the *Search* dropdown, select **Call**.
3. Filter by the *Agent* name to find calls handled by specific customer service representatives (CSRs).
4. Click **Search**.

![Cursor clicking the Search icon](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/what-is-an-alternative-way-for-someone-to-listen-to-call-recordings-without-having-access-to-the-dashboard-image-4akq7skf.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A48%3A45Z&se=2026-11-12T10%3A48%3A45Z&sr=c&sp=r&sig=DXc%2FYsTVXSjyBZyXThJywnHHdQM%2BEuejW4kIiYTkJRo%3D)

Automatic recording of all inbound and outbound calls logged against the customer record in ServiceTitan.

**What it does:** Provides a permanent, searchable audio record for dispute resolution, training, and quality assurance.

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)