---
title: "Adjust Dispatch Pro Voice Agent Settings"
slug: "adjust-dispatch-pro-voice-agent-settings"
updated: 2026-08-27T17:02:42Z
published: 2026-08-27T17:02:42Z
canonical: "help.servicetitan.com/adjust-dispatch-pro-voice-agent-settings"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adjust Dispatch Pro Voice Agent Settings

## Overview

If your account uses both **Dispatch Pro** and **Voice Agent (VA)**, you can configure how Dispatch Pro handles VA-booked jobs directly from your Dispatch Pro settings. This integration lets Dispatch Pro automatically dispatch jobs booked by the Voice Agent, reducing the need for manual intervention — even for after-hours calls.

> [!NOTE]
> **Which article do you need?** This article is for accounts that have **Dispatch Pro**. With Dispatch Pro, Dispatch Pro assigns VA-booked jobs. If your account does **not** have Dispatch Pro, see [Set Up Voice Agent After-Hours Booking (Without Dispatch Pro)](/v1/docs/voice-agent-after-hours-technician-booking) instead — in that setup, Voice Agent assigns the job directly to an on-call technician.

---

### 

#### Who uses this feature

- Administrators and managers
- Applies to all business types
- Applies to all trades

#### Feature configuration

- This feature requires both Dispatch Pro and an active Voice Agent configuration on your account. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to get started.
- The **Forwarding Number Settings** and **Phone Settings** permissions are required to use Voice Agent. Please contact the account administrator on your team.

## Things to know

- The **Voice Agent** tab only appears in Dispatch Pro settings if a Voice Agent is configured on your account.
- For Dispatch Pro to auto-dispatch VA-booked jobs, Dispatch Pro must be running in **Auto Mode** with solving set to at least **Light**. Set this on the **Dispatch Pro Modes** tab. You can choose **Light** or **Full** solving depending on your preference.
- Turn on **Use On Call Technician Shifts** so on-call technicians are available to receive after-hours VA-booked jobs.
- Non-VA jobs on Voice Agent accounts show as disabled in the Dispatch Pro board with a tooltip explanation. VA jobs outside the configured scope also show as disabled, with an explanation. Only eligible VA jobs within scope are auto-dispatched.
- If a VA-booked job is not eligible for auto-dispatch, office staff must manually intervene to assign a technician.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adjust-dispatch-pro-voice-agent-settings-image-sj8l7vo2.png?sv=2026-02-06&spr=https&st=2026-10-12T22%3A12%3A26Z&se=2026-10-12T23%3A12%3A26Z&sr=c&sp=r&sig=LFGMBt0YaM116DTDyR%2FVsnlqS81MOqAavcBHtr5WZaY%3D)

## Open Voice Agent settings in Dispatch Pro

1. Go to the top toolbar and click **Settings.**
2. In the side panel, go to **Dispatch Pro** > **Settings**.
3. Under Dispatch Pro Settings, click the **Voice Agent** tab.

## Set the VA Job Scope

On the **Voice Agent** tab, the **Which jobs should Dispatch Pro handle?** setting determines which VA-booked jobs Dispatch Pro automatically handles.

- Select one of the following options:
  - **All VA jobs:** Dispatch Pro handles all jobs created by the Voice Agent.
  - **VA after-hours jobs only:** Dispatch Pro handles VA jobs only during active on-call shifts. Jobs outside on-call coverage are left unassigned.
- Click **Save**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adjust-dispatch-pro-voice-agent-settings-image-yd59h3wi.png?sv=2026-02-06&spr=https&st=2026-10-12T22%3A12%3A26Z&se=2026-10-12T23%3A12%3A26Z&sr=c&sp=r&sig=LFGMBt0YaM116DTDyR%2FVsnlqS81MOqAavcBHtr5WZaY%3D)

## Troubleshoot VA job dispatching

If a VA-booked job is not being auto-dispatched, check the following:

- **Dispatch Pro is not in Auto Mode:** Auto-dispatch only runs when Dispatch Pro is in **Auto Mode** with solving set to at least **Light**.
- **Job is not booked through Voice Agent:** Dispatch Pro only auto-dispatches jobs identified with the VA Job Flag. If the job was booked through another channel, it will not be eligible.
- **Job is outside the configured scope:** If your VA Job Scope is set to **VA after-hours jobs only**, VA jobs booked outside active on-call shifts are left unassigned and will not be auto-dispatched.

## Want to learn more?

- See [Set Up Voice Agent After-Hours Booking (Without Dispatch Pro)](/v1/docs/voice-agent-after-hours-technician-booking)
- See [Configure your Voice Agent Settings in ServiceTitan](/v1/docs/configure-your-voice-agent-settings-in-servicetitan)
- See [Dispatch Pro Settings Overview](/v1/docs/dispatch-pro-settings-overview)

## Related

- [Dispatch Pro Settings overview](/dispatch-pro-settings-overview.md)