---
title: "Adjust Dispatch Pro Voice Agent Settings"
slug: "adjust-dispatch-pro-voice-agent-settings"
updated: 2026-07-11T16:30:58Z
published: 2026-07-11T16:30:58Z
canonical: "help.servicetitan.com/adjust-dispatch-pro-voice-agent-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adjust Dispatch Pro Voice Agent Settings

## **Overview**

If your account uses both Dispatch Pro and Voice Agent (VA), you can configure how Dispatch Pro handles VA-booked jobs directly from your Dispatch Pro settings. This integration allows Dispatch Pro to automatically dispatch jobs booked by the Voice Agent, reducing the need for manual intervention — even for after-hours calls.

---

### 

#### **Who uses this feature**

- Administrators and managers
- Applies to all business types
- Applies to all trades

#### **Feature configuration**

- This feature requires both Dispatch Pro and an active Voice Agent configuration on your account. Contact your Customer Success Manager (CSM) or Pro Account Manager (PAM) to get started.
- The **Forwarding Number Settings** and **Phone Settings** permissions are required to use Voice Agent. Please contact the account administrator on your team.

## **Things to know**

- The **Voice Agent** tab only appears in Dispatch Pro settings if a Voice Agent is configured on your account.
- The **Use On Call Technician Shifts** setting is enabled and read-only for Voice Agent accounts. This ensures on-call technicians are available to receive after-hours VA-booked jobs.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adjust-dispatch-pro-voice-agent-settings-image-sj8l7vo2.png)

- Non-VA jobs on Voice Agent accounts show as disabled in the Dispatch Pro board with a tooltip explanation. VA jobs outside the configured scope also show as disabled, with an explanation. Only eligible VA jobs within scope are auto-dispatched.
- If a VA-booked job is not eligible for auto-dispatch, office staff must manually intervene to assign a technician.

## **Open Voice Agent settings in Dispatch Pro**

1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png).
2. In the side panel, go to **Dispatch Pro** > **Settings**.
3. Under Dispatch Pro Settings, click the **Voice Agent** tab.

## **Set the VA Job Scope**

The VA Job Scope determines which VA-booked jobs Dispatch Pro automatically handles.

- Select one of the following options:
  - **All VA jobs:** Dispatch Pro auto-dispatches all jobs booked by the Voice Agent, regardless of when they are scheduled.
  - **VA after-hours jobs only:** Dispatch Pro auto-dispatches only VA-booked jobs that fall outside of regular business hours.
- Click **Save**.

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/adjust-dispatch-pro-voice-agent-settings-image-yd59h3wi.png)

## **Troubleshoot VA job dispatching**

If a VA-booked job is not being auto-dispatched, check the following:

- **Job is not booked through Voice Agent:** Dispatch Pro only auto-dispatches jobs identified with the VA Job Flag. If the job was booked through another channel, it will not be eligible.
- **Job is outside the configured scope:** If your VA Job Scope is set to **VA after-hours jobs only**, jobs booked during regular business hours will not be auto-dispatched.

## **Want to learn more?**

- See [Configure your Voice Agent Settings in ServiceTitan](/v1/docs/configure-your-voice-agent-settings-in-servicetitan)
- See [Dispatch Pro Settings Overview](/v1/docs/dispatch-pro-settings-overview)

AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments.

**What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers.

**Also called:** AI dispatch, Smart dispatch

**Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

ServiceTitan's AI-powered inbound phone agent that answers calls, gathers caller information, and books or reschedules jobs without a human CSR.

**What it does:** Handles inbound calls 24/7, capturing after-hours demand and reducing hold times during peak periods — without adding headcount.

**Also called:** AI receptionist, Virtual CSR, VA

**Tags:** Phones Pro, AI-Powered

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

## Related

- [Dispatch Pro Settings overview](/dispatch-pro-settings-overview.md)