---
title: "Equipment photos not showing on an invoice"
slug: "adding-equipment-pictures-to-invoice-email"
updated: 2026-07-14T23:01:34Z
published: 2026-07-14T23:01:34Z
canonical: "help.servicetitan.com/adding-equipment-pictures-to-invoice-email"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Equipment photos not showing on an invoice

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · CSR · Office Admin**Area:** Invoicing · All versions

## **Where you see it / Where you fix it**

- **Where you see it:** The invoice you want to send to the customer.
- **Where you fix it:** The job record (attach the image), then the invoice Email screen.

## **What you're seeing**

You want a customer's invoice to include equipment pictures, but there's no way to attach an image file to the invoice itself. The image only lives on the job, so it isn't clear how to get it in front of the customer.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**Images attach to the job, not to the invoice.** ServiceTitan doesn't attach image files directly to an invoice. Instead, you attach the image to the job, then attach that file to the invoice email when you send it to the customer.

## **How to fix it**

> [!NOTE]
> **Caution:** Before you start, attach the image to the job record (the job's attachments/media), not only to an equipment record. Photos added through an equipment attachments area are linked to the equipment record and may not appear in the invoice email's file picker.

### **1****Attach the image to the job, then attach it to the invoice email**

1. Search for and go to the relevant job.
2. Attach the image file to the job record.
3. While on the job screen, click the invoice number to go to the invoice record.
4. On the invoice screen, click the **Email** icon to email the invoice.
5. On the **Email Invoice** screen, click **Attach Files**.
6. On the **Attach Files To Email** screen, select the files you want to attach and click **Attach**.
7. Enter any other relevant information on the invoice email, then click **Save**.

> [!NOTE]
> **✓ Done ·** The customer's invoice email includes the equipment pictures you attached. You're done.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The job number and the invoice number.
- Where you attached the image (job attachments vs. an equipment record).
- Whether the file appears on the **Attach Files To Email** screen.
- Whether you're sending the invoice from the office or the field.
- That you already attached the image to the job and tried the invoice email.

## **Want to learn more?**

[**Add notes, media, and file attachments in ServiceTitan ›**](https://help.servicetitan.com/docs/add-notes-media-and-file-attachments-in-servicetitan) How to attach images and files to a job record.

[**Unwanted attachment on printed or emailed invoices ›**](https://help.servicetitan.com/docs/how-to-remove-attachments-from-invoices) How to remove an attachment you don't want on an invoice.