---
title: "Discounts and fees don't show up in ServiceTitan Mobile"
slug: "adding-discounts-and-fees-to-invoice-using-mobile"
updated: 2026-07-31T23:39:02Z
published: 2026-07-31T23:39:02Z
canonical: "help.servicetitan.com/adding-discounts-and-fees-to-invoice-using-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discounts and fees don't show up in ServiceTitan Mobile

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Office Admin · Technician**Area:** Pricebook · Discounts & Fees · Invoicing · ServiceTitan Mobile · All versions

## **What you're seeing**

A technician opens an invoice in ServiceTitan Mobile and tries to add a discount or fee, but the item isn't there. It doesn't appear in the list or in search. Office staff can see the discount or fee, but the field app can't.

**Where you see it:** ServiceTitan Mobile > invoice > Add Item

**Where you fix it:** Pricebook > Discounts and Fees (office)

## **Why this happens**

Two common setup problems keep discounts and fees out of the mobile app.

**Reason 1**

**Wrong section.** A discount is set up as a fee, or a fee is set up as a discount, so it's in the wrong section.

**Reason 2**

**No category assigned.** The discount or fee isn't assigned to a category. Items without a category don't appear in ServiceTitan Mobile.

## **Before you start**

- Account configuration is required to use the Discounts and Fees feature. If it isn't set up, contact your Customer Success Manager (CSM).
- Technicians need pricebook access in the mobile app. Confirm the technician's **Access pricebook in mobile** permission is on, under **Settings > Technicians > Permissions > General**. Without it, no pricebook items appear on mobile, not just discounts and fees.
- If items still don't appear after enabling that permission, technician pricebook access may need to be turned on for your account. Contact Technical Support.

## **How to fix it**

Run these checks in order. Most issues are resolved by Check 1.

### **1****Confirm discounts are under Discounts and fees are under Fees**

1. Go to the navigation bar and click **Pricebook**.
2. In the side panel, click **Discounts and Fees**.
3. Check that discounts are under the **Discounts** section and fees are under the **Fees** section.
4. If a fee is listed under **Discounts**, move it to **Fees**. Do the same for any discount listed under **Fees**.

> [!NOTE]
> **✓ Next ·** Each item is in the correct section: discounts under Discounts, fees under Fees.

### **2****Assign them to a category**

Use this if items are in the right section.

1. In **Pricebook**, decide whether to use an existing category or create a new one for your discounts and fees.
2. To create a new category, select **Add New Category** and name it **Discounts and Fees**.
3. Edit each discount and fee and select the category from the dropdown. Assign every discount and fee to a category.
4. Sync the pricebook in ServiceTitan Mobile, then have technicians refresh the app or sign out and back in.
5. On the invoice in ServiceTitan Mobile, tap **Add Item**, search for the discount or fee by name or browse its category, then select it and adjust the amount if needed.

> [!NOTE]
> **✓ Done ·** The discount or fee now appears in ServiceTitan Mobile and can be added to the invoice.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The tenant and the technician's name
- The name of the discount or fee that isn't showing
- Which section it's under (Discounts or Fees) and which category it's assigned to
- Whether other pricebook items show up for that technician on mobile
- Which checks from this article you already tried

## **Want to learn more?**

[**Add discounts and fees ›**](https://help.servicetitan.com/docs/add-discounts-and-fees) Step-by-step guide to creating discounts and fees in the Pricebook and assigning them to categories.

[**How to make discounts editable in the ServiceTitan Mobile App? ›**](https://help.servicetitan.com/docs/make-discounts-editable-in-servicetitan-mobile) How to configure discounts so technicians can adjust the amount directly in ServiceTitan Mobile.