Sold hours, also known as billable hours, are the estimated labor hours tied to a pricebook item. Use sold hours to calculate labor costs, technician efficiency, and job costing.
Who uses this feature
Administrators and managers
Applies to all business types
Things to know
The estimated number of technician hours it takes to complete a service is also known as sold hours. For example, if a toilet installation takes an hour and a half, the sold hours for that service item would be 1.5.
Dynamic Pricing uses sold or billable hours from your pricebook services in its calculations.
The Technician Scorecards display Billable Efficiency under Service, Maintenance, and Install. This shows you whether the technician is completing the work faster or slower than the expected pace, based on sold hours entered in your pricebook.
To add sold hours to material items, your account must be configured for chargeable materials. Contact your success or implementation manager for details.
To update sold hours for multiple pricebook items, you can edit items in bulk or edit items with the Pricebook Excel template
Add sold hours
To add sold hours to an item, edit them in your pricebook:
Go to the navigation bar and click Pricebook
.In the side panel, click Services, Equipment, or Materials, depending on the item you want to edit.
On the item table that opens, browse the table or use the search field to find the item you want to edit. You can search by item code, name, or description.
Tip: To filter the list of items, click Filters
. You can filter based on category, sold hours, price, and other details. After setting your filters, click Apply.Switch the toggle to Edit Mode.
For the item you want to edit, click the entry in the Hours column to edit the field.
Note: If the Hours column is not listed in the item table, edit additional item details.
Enter the sold hours for the item.
Tip: Use the Esc key to undo your edits.
Click outside the field to save your changes.
Want to learn more?
Visit ServiceTitan Academy to enroll in Editing Your Pricebook