---
title: "Add labels to contacts and contact methods in Contact Management"
slug: "add-labels-to-contacts-and-contact-methods"
updated: 2026-07-11T14:53:41Z
published: 2026-07-11T14:53:41Z
canonical: "help.servicetitan.com/add-labels-to-contacts-and-contact-methods"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add labels to contacts and contact methods in Contact Management

## Overview

You can add a label to a contact or contact method from [Contact Hub](/v1/docs/manage-contacts-from-contact-hub) or from any [existing customer or Location Record](/v1/docs/manage-contacts-from-customer-and-location-records).

---

### 

#### Who uses this feature

- Office employees
- Applies to all business types
- Applies to all trades

#### Feature configuration

- This feature is currently in Early Access and is subject to change.
- Account configuration is required to use this feature. To update your account, please contact your success or implementation manager. Fill out the form and share your feedback [here.](https://forms.gle/rGECti9p96i5wSmu7)

## 

## 

## Add a label to a contact

#### Add a label to a contact from Contact Hub

1. [Open Contact Hub](/v1/docs/manage-contacts-from-contact-hub), then click the **Active** tab.
2. [Search or filter](/v1/docs/manage-contacts-from-contact-hub#search-and-filter) for the contact you want to update.
3. Click the **Name** of the contact to open it.
4. Click **Add labels**. ![ Add a label to a contact from Contact Hub](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-q79jbmbi.jpg)
5. From the dropdown, select or create a new label.
6. When finished, click **Check** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-z7etpbs7.png) to save the label for the contact.

#### Add a label to a contact from a customer or location

1. Open the customer or location record, then click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-krh3t6pl.png) or **View more** [from the Contacts section](/v1/docs/manage-contacts-from-customer-and-location-records).
2. On the *All Contacts* screen that opens, click the **Name** of the contact to open it.
3. Click **Add labels**.
4. From the dropdown, select or create a new label.
5. When finished, click **Check ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-0pj2258m.png)** to save the label for the contact.

## 

## Add a label to a contact method

#### Add a label to a contact method from Contact Hub

1. [Open Contact Hub](/v1/docs/manage-contacts-from-contact-hub), then click the **Active** tab.
2. [Search or filter](/v1/docs/manage-contacts-from-contact-hub#search-and-filter) for the contact you want to update.
3. Click the **Name** of the contact to open it.
4. In the *Contact Methods* section, hover over and click **Edit contact method ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-ryctrx7d.png).**
5. From the *Labels* dropdown, select or create a new label. ![Add a label to a contact method from Contact Hub](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-5gkh9tzd.jpg)
6. When finished, click **Check ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-zlctsde7.png)** to save the label for the contact method.

#### Add a label to a contact method from a customer or location

1. Open the customer or location record, then click **Edit** ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-my2w5ac1.png) or **View more** [from the Contacts section](/v1/docs/manage-contacts-from-customer-and-location-records).
2. On the *All Contacts* screen that opens, click the **Name** of the contact to open it.
3. On the *Contact Details* drawer, hover over and click **Edit contact method** **![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-ej3wc757.png).**
4. From the *Labels* dropdown, select or create a new label.
5. When finished, click **Check ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-1b1go9j2.png)**to save the label for the contact method.

## 

## Add a context label to a contact

Use context labels to associate contextual information with a contact. For example, a location manager can assign a contact as the *Site Manager* for a specific location, ensuring all updates related to that site are directed to the correct person.

> **Note:** When associating a contact to a location, that context label shows up on all the associated locations.

To associate a context label to a contact:

1. Open the customer or location record, and from the [Contacts section](/v1/docs/manage-contacts-from-customer-and-location-records), click![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-add.png).
2. From the Associate Contact side panel, click **Existing Contacts**.
3. Search or select a contact from a table.
4. From the *Add Labels to Contacts,* select or create a label.
5. When finished, click **Associate Contact**. ![Add a context label to a contact](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-labels-to-contacts-and-contact-methods-image-g5d6wbxn.jpg)

## Want to learn more?

- See [Manage contact labels in Contact Management](/v1/docs/manage-contact-labels)
- See [Understand contact labels](/v1/docs/understand-contact-labels)

A physical service address associated with a customer, containing all jobs, equipment, and history for that property.

**What it does:** Separates service history by property so businesses serving customers with multiple locations can track work at each site.

**Also called:** Service address, Property record

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)