---
title: "Can't create a counter sale invoice because the Location field is empty"
slug: "add-employee-to-pos-location-to-create-counter-sale-invoices"
updated: 2026-07-20T22:54:57Z
published: 2026-07-20T22:54:57Z
canonical: "help.servicetitan.com/add-employee-to-pos-location-to-create-counter-sale-invoices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't create a counter sale invoice because the Location field is empty

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Office Admin · Accountant · Bookkeeper**Area:** Counter Sales, Point of Sale (POS) · All versions

## **What you're seeing**

When you try to create a Counter Sale Invoice from the customer screen, a window opens with a **Location** field, but the field is empty. With no location to select, you can't create the invoice.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**The employee isn't assigned to a POS location.** Employees must be assigned to a POS location before they can create Counter Sale Invoices or POS invoices. If the employee isn't assigned to any POS location, the **Location** field has nothing to show, so the invoice can't be created.

## **How to fix it**

> [!NOTE]
> **Note:** Before you start, you need access to **Settings > Invoicing > POS Locations** to edit POS locations. If you don't have it, contact your admin.

### **1****Assign the employee to the POS location**

1. On the navigation bar, go to **Settings > Invoicing > POS Locations**.
2. Locate the POS location and click the **More** icon.
3. From the dropdown, select **Edit**.
4. On the **Edit POS Location** screen, add employees in the **Assign Users** field.
5. Click **Save**.
6. Repeat steps 2–5 for any additional POS locations.

> [!NOTE]
> **✓ Done ·** The assigned employee can now select the POS location and create Counter Sale Invoices.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The employee name and the POS location they should be assigned to
- Confirmation that the employee was added in the **Assign Users** field and saved
- A screenshot of the empty **Location** field on the Counter Sale Invoice window
- Which steps from this article you already tried

## **Want to learn more?**

[**Point of sale transactions overview ›**](https://help.servicetitan.com/docs/create-an-adjustment-invoice) Overview of point of sale transactions.

[**Discount does not appear when adding a discount item to a Counter Sales invoice ›**](https://help.servicetitan.com/docs/discount-not-appear-when-adding-discount-item-to-invoice) Troubleshooting a discount that doesn't show on a Counter Sales invoice.