---
title: "Add and manage business unit groups for Adaptive Capacity"
slug: "add-and-manage-business-unit-groups-for-adaptive-capacity"
updated: 2026-07-10T22:57:12Z
published: 2026-07-10T22:57:12Z
canonical: "help.servicetitan.com/add-and-manage-business-unit-groups-for-adaptive-capacity"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add and manage business unit groups for Adaptive Capacity

## Overview

You can combine multiple [business units (BUs)](/v1/docs/add-and-edit-business-units) into a business unit group to make it easier to apply changes across multiple BUs at once. When you add BUs to a business unit group, adjustments made to the base capacity of the business unit group apply to all BUs within the group.

---

### 

#### Who uses this feature

- Administrators, managers, and owners
- Primarily benefits Residential Service and Commercial Service business types

#### Feature configuration

- Account configuration is required to use this feature. Please contact [Technical Support](http://go.servicetitan.com/ask) for details.
- The *Access settings* permission is required to use this feature. Please contact the account administrator on your team.

## Things to know

- A BU can only belong to one business unit group. If a BU is currently assigned to a business unit group and you want to use it in a different group, remove it from the current group first.
- If you have Arrival Windows enabled, make sure each BU you want to add to the business unit group has the same arrival windows. This ensures capacity is shown properly in Get Adaptive Availability.
- The *Activate Capacity* and *Deactivate Capacity* buttons only affect capacity for [Adjustable Capacity Planning (ACP)](/v1/docs/set-up-adjustable-capacity-planning-acp#deactivate-and-reactivate-capacity-for-a-business-unit-group). With Adaptive Capacity, clicking **Deactivate** simply separates the BUs from the group so that Get Adaptive Availability and Capacity Reporting treat them individually rather than as a group.

## Use cases

- Plumbing companies often group their service and maintenance departments together, since their technicians can work both service and maintenance jobs.

## Create a business unit group for Adaptive Capacity

1. Go to the top toolbar and click **Settings** ![The ServiceTitan Settings icon.](https://images.ctfassets.net/mb2ty0185mk8/7I4P9Ysj9IjhnlqTdIEjD5/6d146ead18239ae0ec93674c9554b8ad/icon-gnav-settings-inactive.png).
2. In the side panel, go to **Operations > Business Unit Groups**.
3. Click **Add a Group**. ![A cursor selecting Add a Group in ServiceTitan.](https://images.ctfassets.net/mb2ty0185mk8/4fr5ZnabQKWDOQzEf13p9O/d867bf96672594eb857f39259ef7e5fb/Screenshot_2025-06-23_at_3.40.png)
4. On the *Add a Business Unit Group* screen that opens:
  1. Enter a **Name** for the business unit group.
  2. Leave zero as the **Base Capacity** number.

> [!NOTE]
> **Note:** The Base Capacity field only affects [Adjustable Capacity Planning (ACP)](/v1/docs/set-up-adjustable-capacity-planning-acp#create-a-business-unit-group). It does not affect capacity for Adaptive Capacity.
  3. Click the **Business Unit** dropdown and select the BUs you want to add to the business unit group. ![A cursor selecting the Business Unit dropdown menu on the Add a Business Unit Group screen in ServiceTitan.](https://images.ctfassets.net/mb2ty0185mk8/2gR3Is84ipfZBst3HBiokn/45c7ae4faba8c35e7eaf2cfc70c5258b/image3.png)
5. When finished, click **Save**.

## Want to learn more?

- See [Adaptive Capacity overview: Learn how it works](/v1/docs/adaptive-capacity-overview-learn-how-it-works)
- See [Adaptive Capacity](/v1/docs/capacity-planning)

The time range communicated to a customer for when a technician will arrive.

**What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores.

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

The legacy daily-cap booking tool that Adaptive Capacity replaces. Sunsetting.

**What it does:** Allowed businesses to set manual daily booking limits per Business Unit. Now replaced by Adaptive Capacity.

**Also called:** Legacy daily-booking-limit tool

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** ACP

ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules.

**What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments.

**Where to find it:** Settings › Adaptive Capacity.

**Also called:** Live booking availability, Real-time capacity

**Tags:** Scheduling Pro, AI-Powered

[Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)