--- title: "Add and assign tracking numbers in Contact Center Pro" slug: "add-and-assign-tracking-numbers-in-contact-center-pro" updated: 2026-04-25T01:31:35Z published: 2026-04-25T01:31:35Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Add and assign tracking numbers in Contact Center Pro ## Overview After you add a new tracking number on the ServiceTitan *Phone Numbers* screen, you can assign it to a [Routing Workflow](/v1/docs/set-call-routing-rules-in-contact-center-pro) as an *Entry Point* so it's ready for calls. Alternatively, leave it in the *Unassigned* list to use later as an employee's direct line number. This helps you use the number without delay, reducing the chance of incorrect configuration and missed calls. > [!NOTE] > **Note:** Marketing Pro customers may still see delays in their integration to phone number addition. --- ### #### Who uses this feature - Administrators and managers - Applies to all business types #### Feature configuration - Contact Center Pro is currently in Early Access and is subject to change. If you want to enable this feature for your account, book a demo [here](https://www.servicetitan.com/features/pro/contact-center). - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1) network. Contact your Customer Success Manager or Pro Account Manager to request a network. - The *Phone settings* ServiceTitan permission is required to use this feature. Please contact the account administrator on your team. ## Things to know - A tracking number is a virtual phone number that forwards to a physical line in your office. Any advertised number you provide to potential, existing, or past customers are tracking numbers. - All of your advertised numbers, regardless of where or how they're advertised, should be ported to ServiceTitan to become tracking numbers. This includes your main company phone number. - When you add a phone number in ServiceTitan, we automatically submit it for verification. Complete the [Register to Enable Text Messaging](/v1/docs/register-your-business-for-sms-and-mms-delivery) form before requesting a number. Without this form, your numbers aren't verified, and SMS delivery fails. - When a tracking number is marked as *Not Lead* by default, calls are automatically excused and don't count toward CSR metrics such as conversion and booking percentages. ## Commonly used terms - **Advertised Number:** Any number you've advertised for customers to reach you. - **Campaign Number:** An advertised number that has been assigned to a campaign in ServiceTitan **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png)**> Contact Center Pro > Phone Numbers**. - **Tracking Number:** Any number listed under the *Phone Number* column in [Settings](https://go.servicetitan.com/#/Settings/phoneNumbers). You can add tracking numbers by clicking **Add New Number** or porting your existing numbers into ServiceTitan. These are virtual phone numbers that forward to a physical line in your office. When customers dial your tracking numbers, ServiceTitan tracks and records the calls. - **Porting:** Porting a number involves transferring it from one service provider to another by keeping the existing number. ServiceTitan typically ports the main company number to convert it into a tracking number. ## Add and assign a new tracking number in ServiceTitan 1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png). 2. In the side panel, go to **Contact Center Pro > Phone Numbers**. 3. Click **Add New Number**. ![Click Add New Number](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-and-assign-tracking-numbers-in-contact-center-pro-image-ko6nud41.png) 4. In the *Add New Number* window that opens, find the number you want to add. 1. To add a *Local* number, search by **Area Code** or **Zip** code. > [!TIP] > **Tip:** Always search by area code first. Due to carrier restrictions, postal code searches may return no results. 2. To add a *Toll-Free* number, click **Toll-Free Number**. 5. (Optional) To include a specific set of digits, enter them in the **Contains** field. 6. Click **Search Numbers**. ![Click Search Numbers](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-and-assign-tracking-numbers-in-contact-center-pro-image-nek291wd.png) 7. Select the number you want to add. ![Select the number you want to add](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-and-assign-tracking-numbers-in-contact-center-pro-image-mr4mgktk.png) > [!TIP] > **Tip:** If you want to look for more numbers beyond the first list you see, click **Load More**. 8. Click **Choose Number**. 9. Enter the following information: 1. In the **Set Forwarding Number** field, enter your *Call Continuity* number for emergency fallback. 2. Click **Yes** if you want to use this number to receive texts. 3. If you're using this number for a specific marketing campaign, select it from the *Set Campaign* dropdown. 4. Select your number type: 1. **Tracking Number:** Select this if the number will be publicly advertised to customers. Assign it to a *Routing Workflow* from the dropdown, or choose *Unassigned* to assign later when setting up your Routing Workflow. 2. **Direct Dial:** Select this if the number is meant to be a personal line for an employee. The number goes to the unassigned list and can be added to the employee's profile in Contact Center Pro. Calls go directly to the employee without routing. ![Select your number type](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-and-assign-tracking-numbers-in-contact-center-pro-image-mzipsgy0.png) 10. When finished, click **Add Number**. ## Export phone numbers Export the phone numbers so that you have a list of all phone numbers used in your account: 1. Go to the top toolbar and click **Settings**![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png). 2. In the side panel, go to **Contact Center Pro > Phone Numbers**. 3. Click **Export Phone Numbers**. ![Export phone numbers](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/add-and-assign-tracking-numbers-in-contact-center-pro-image-4npl4xp9.png)*Phone_numbers.xlsx* downloads to your computer. ## Want to learn more? - See [Contact Center Pro](/v1/docs/contact-center-pro) - See [Set call routing rules in Contact Center Pro](/v1/docs/set-call-routing-rules-in-contact-center-pro) - See [View and edit employee information through User Management](/v1/docs/view-and-edit-employee-information-through-user-management)