Troubleshooting
Role: Administrator · Bookkeeper · Office AdminArea: Payroll, Idle Time settings • All versions
What you're seeing
You are trying to change your Idle Time settings, and instead of saving, you get an error like: "Action cancelled The value of item with key 'Config:PayForIdleTimeUpTo:Tenant: [COMPANY NAME]' has been modified by another transaction." Your change does not save.
Why this happens
Reason 1
Another transaction changed the same setting at the same time.
This error means the same setting was being changed by another transaction at the same time you tried to save. ServiceTitan blocks the save to avoid two conflicting changes overwriting each other. It is not a problem with your account or your permissions. It is a timing conflict.
How to fix it
Before you start
You need access to Payroll settings to change Idle Time. If you do not have it, contact your admin.
1Update your Idle Time settings
Go to Settings.
Select People.
Choose Payroll.
Click Idle Time.
Make your changes to remove or adjust the Idle Time settings as needed, then save.
Note: If you see the error again, it means another change is still happening at the same time. Wait a moment, then try your change again.
✓ Done · Your Idle Time settings save without the "Action cancelled" error.
Still not working?
If the error keeps appearing after waiting and retrying, contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The exact error message you are seeing
The Idle Time setting you are trying to change and the value you want
The approximate time(s) you saw the error
Whether anyone else may be editing payroll settings at the same time
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