---
title: "Action Canceled 'Failed. ServiceTitan Internal Error. Batch Is Not Queued'"
slug: "action-canceled-failed-st-internal-error-batch-is-not-queued"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-07-11T14:49:43Z
published: 2026-07-11T14:49:43Z
canonical: "help.servicetitan.com/action-canceled-failed-st-internal-error-batch-is-not-queued"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Action Canceled 'Failed. ServiceTitan Internal Error. Batch Is Not Queued'

## Problem

Error is received when attempting to export a Batch: Action Canceled "Failed. ServiceTitan Internal Error. Batch Is Not Queued".

## Solution

### Move the items into a new batch and re-export

When receiving the error Action Canceled "Failed. ServiceTitan Internal Error. Batch Is Not Queued", follow these steps to resolve the error:

1. Navigate to the Accounting tab in your ServiceTitan Account. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-tjc5o5ne.png)
2. Select the Batch with the error and click on Batched. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-h62ecvfz.png)
3. From the dropdown menu, select Unpost the selected batch. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-1wlmykjw.png)
4. Click Yes on the pop-up window that appears. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-w7whr0ro.png)
5. Unbatch all transactions by clicking on the Unbatch button. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-9jh239xp.png)
6. Create a new batch. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-lfoitq2m.png)
7. Add transactions to the new batch by clicking on the **Box** to the left of the transaction and then **Batch** which is located to the right. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-n8mjsjr0.png)
8. You can now export the new batch.

### Check for inactive vendor

Another possible cause of the error is if an inactive vendor has been used on a bill within the batch. To fix:

1. Activate vendor OR change to a different active vendor on bill
2. Re-export the batch

### Related Content

- [Resolve QuickBooks Desktop integration export error messages](/v1/docs/resolve-quickbooks-desktop-integration-export-error-messages)

A batch, or invoice batch, is a set of invoices that have been audited and are ready to post. You will use the Invoice screen in ServiceTitan to create invoice batches. On the Invoice screen, you'll have access to unbatched and batched invoices.

[Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)