---
title: "Action Canceled 'Failed. ServiceTitan Internal Error. Batch Is Not Queued'"
slug: "action-canceled-failed-st-internal-error-batch-is-not-queued"
tags: ["Area - Accounting Integrations", "Focus - Construction", "Focus - Service Replacement", "Role - Accountant", "Role - Admin", "Type - Commercial", "Type - Residential"]
updated: 2026-03-27T21:43:07Z
published: 2026-03-27T21:43:07Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Action Canceled 'Failed. ServiceTitan Internal Error. Batch Is Not Queued'

## Problem

Error is received when attempting to export a batch: Action Canceled "Failed. ServiceTitan Internal Error. Batch Is Not Queued".

## Solution

### Move the items into a new batch and re-export

When receiving the error Action Canceled "Failed. ServiceTitan Internal Error. Batch Is Not Queued", follow these steps to resolve the error:

1. Navigate to the Accounting tab in your ServiceTitan Account. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-tjc5o5ne.png)
2. Select the Batch with the error and click on Batched. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-h62ecvfz.png)
3. From the dropdown menu, select Unpost the selected batch. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-1wlmykjw.png)
4. Click Yes on the pop-up window that appears. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-w7whr0ro.png)
5. Unbatch all transactions by clicking on the Unbatch button. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-9jh239xp.png)
6. Create a new batch. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-lfoitq2m.png)
7. Add transactions to the new batch by clicking on the **Box** to the left of the transaction and then **Batch** which is located to the right. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/action-canceled-failed.-servicetitan-internal-error.-batch-is-not-queued-image-n8mjsjr0.png)
8. You can now export the new batch.

### Check for inactive vendor

Another possible cause of the error is if an inactive vendor has been used on a bill within the batch. To fix:

1. Activate vendor OR change to a different active vendor on bill
2. Re-export the batch

### Related Content

- [Resolve QuickBooks Desktop integration export error messages](/v1/docs/resolve-quickbooks-desktop-integration-export-error-messages)