--- title: "Access your voicemails in Contact Center Pro" slug: "access-your-voicemails-in-contact-center-pro" updated: 2026-04-23T12:03:02Z published: 2026-04-23T12:03:02Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Access your voicemails in Contact Center Pro ## Overview Access your personal and group voicemail to listen to messages, adjust settings, and stay on top of missed calls. In this initial release, there is no visual voicemail in the product, but you can reach your voicemail by dialing your voicemail inbox. --- ### #### Who uses this feature - Customer service representatives (CSRs) - Applies to all business types #### Feature configuration - This feature is currently in Early Access and is subject to change. Reach out to your Pro Account Manager for more information. - Contact Center Pro requires an [Enterprise Hub](/v1/docs/enterprise-hub-1) network. Contact your Customer Success Manager to request a network. ## Things to know - Your personal voicemails need to be first enabled by an administrator. Reach out to an administrator in your team to enable personal voicemails for your account. For more, see [Configure voicemail settings in Contact Center Pro](/v1/docs/configure-voicemail-settings-in-contact-center-pro). - Admins do not set personal greetings or PINs for the agents. The *Personal Voicemail* comes with a default greeting and PIN, but agents can customize them at any time. Changes made to the PIN through the phone will update the voicemail settings automatically. - If your team has enabled email notifications for new voicemails in your group or personal inbox, you'll receive an email when you get a voicemail. You can then check your voicemails. ![Notification of a new voicemail message in your CCPro account inbox.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-gw3hioih.png) ## Voicemails overview Voicemails ensure important messages are captured when calls go unanswered, helping you stay responsive and organized. You can configure your settings in a way that the callers can leave a voicemail, allowing you to listen to their message before calling them back. Two distinct voicemail configuration options are available in Contact Center Pro: - **Personal Voicemail**: Assigned to individual users for private message retrieval, ensuring direct and efficient communication. Enabled in *User Management* and configured by the agents, it applies only to an agent's personal calls to their *Personal Line* number. - **Group Voicemail**: Integrated into *Routing Workflows*, enabling multiple users to access and respond to messages. This improves responsiveness for business calls and ensures timely follow-ups. > [!NOTE] > **Note:** Group voicemails are configured by administrators. Contact an Admin user if you have any questions. ## Access your personal voicemail box Dial your *Personal Line* number, enter your *PIN,* and access your voicemails quickly and efficiently. 1. Go to the *Contact Center Pro* screen and click **Make a Call**. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-lug6qgrf.png) 2. In the *Make a Call* screen that opens, select the **Employees** tab. 3. Select your employee account and click **Call**. ![Interface for making calls, displaying employee status and contact information.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-b63l45nw.png) 4. After calling your *Personal Line* number, enter your PIN and follow the voice prompts to manage your voicemail. ## Access your group voicemail box Enter the special code for group voicemails (**97*), the *Mailbox number,* and the *PIN* to access the group voicemail boxes you're assigned to. 1. Go to the *Contact Center Pro* screen and click **Make a Call**. ![User interface showing 'Make a Call' button in a contact center application.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-lug6qgrf.png) 2. In the *Make a Call* screen that opens, select the **Keypad** tab. 3. Enter ***97** and the **Mailbox number** of the group voicemail you're trying to access in the appropriate field. > [!NOTE] > **Note:** To get your Mailbox number, reach out to an account administrator. ![Interface for making a call with a keypad and input field for numbers.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-obdsulg6.png) 4. Click **Call** to access the group voicemail box. 5. When prompted, open the **Keypad** on your call bar. 6. Enter your **PIN**, followed by **#**. ![A digital keypad displaying numbers and symbols for dialing a phone number.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/access-your-voicemails-in-contact-center-pro-image-l6a3xf9e.png) 7. The system notifies you of any new messages. Follow the voice prompts to manage your group voicemail. ## Want to learn more? - See [Contact Center Pro](/v1/docs/contact-center-pro) - See [Access your voicemails in Contact Center Pro](/v1/docs/access-your-voicemails-in-contact-center-pro) - See [Use your call bar in Contact Center Pro](/v1/docs/use-your-call-bar-in-contact-center-pro)