---
title: "No Venmo option when collecting a payment"
slug: "accepting-venmo-payments-and-adding-them-to-servicetitan"
updated: 2026-07-23T19:09:06Z
published: 2026-07-23T19:09:06Z
canonical: "help.servicetitan.com/accepting-venmo-payments-and-adding-them-to-servicetitan"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No Venmo option when collecting a payment

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png) Troubleshooting **Role:** Administrator · Bookkeeper · Office Admin**Area:** Accounting, Payments · All business types

## **What you're seeing**

A customer wants to pay you with Venmo, but when you go to collect a payment, Venmo isn't listed as a payment method. There's no built-in Venmo option anywhere in the payment screen, and you need a way to record the money you received.

## **Why this happens**

There is 1 common reason.

**Reason 1**

**Venmo isn't a supported payment method in ServiceTitan.** ServiceTitan doesn't have a built-in way to process Venmo payments. Because Venmo isn't a supported payment method, it won't appear as an option on the payment screen. You can still record Venmo payments by creating your own custom payment type to track them.

## **Before you start**

You need access to **Settings** and **Accounting** permissions to add or manage payment types. If you don't have it, contact your admin.

## **How to fix it**

### **1****Create a custom "Venmo" payment type and record the payment under it**

1. Go to the navigation bar and click **Settings**.
2. In the side panel, click **Invoicing > Payment and Invoice Types**.
3. In the **Payment Types** section, click **Add**.
4. Name the payment type **Venmo**.
5. Set the **Attribute** option to **None**.
6. Turn on **Active**, then click **Save**.
7. When you collect a Venmo payment, select **Venmo** as the payment type and enter the payment as usual.

> [!NOTE]
> **Note:** Setting the Attribute to None is important — this payment type is a manual label for tracking, not a connected payment integration, so ServiceTitan won't try to process or settle the transaction.

> [!NOTE]
> **✓ Done ·** "Venmo" now appears as a payment type, and the payment is recorded against the customer and invoice.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- The payment type name and a screenshot of its settings (including the Attribute field)
- The customer name and invoice number you're trying to record the payment on
- A description of what you see on the payment screen
- Which steps from this article you already tried

## **Want to learn more?**

[**Set up payment types in ServiceTitan ›**](https://help.servicetitan.com/docs/set-up-payment-types-in-servicetitan) Full walkthrough for adding and managing payment types.

[**Collect a payment ›**](https://help.servicetitan.com/docs/collect-a-payment) How to record a payment against a customer and invoice.