---
title: "Why isn't the system sending the activation email being sent when adding a new employee in Enterprise Hub?"
slug: "why-isnt-the-system-sending-activation-email-when-adding-new-employee"
updated: 2026-10-15T00:33:37Z
published: 2026-10-15T00:33:37Z
canonical: "help.servicetitan.com/why-isnt-the-system-sending-activation-email-when-adding-new-employee"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why isn't the system sending the activation email being sent when adding a new employee in Enterprise Hub?

## Problem

Activation emails fail to send when adding new employees in Enterprise Hub even though the system shows *Invite sent*.

## Solution

1. Contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask) to check if the employee's email is on the bounce list.
2. Ask support to remove the email address from the bounce list.
3. Go to your email server settings.
4. Add ServiceTitan's domain to your email whitelist.
5. Follow your [email provider's instructions to whitelist domains](https://clean.email/blog/email-security/how-to-whitelist-an-email).
6. Test sending the activation email again in Enterprise Hub.