---
title: "Why is the start time on the timesheet and the start time on payroll not matching?"
slug: "why-is-the-start-time-on-the-timesheet-and-payroll-not-matching"
updated: 2026-10-15T01:05:15Z
published: 2026-10-15T01:05:15Z
canonical: "help.servicetitan.com/why-is-the-start-time-on-the-timesheet-and-payroll-not-matching"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the start time on the timesheet and the start time on payroll not matching?

## Problem

You may notice a time difference between the timesheet and payroll start times. For example, a timesheet shows a start time at 8 AM, but payroll shows it as 9 AM. Google Chrome uses something called a "cache" to make pages load more quickly. This works by saving pages you access frequently so that your computer doesn't have to download them every time you visit a specific website. Although this will usually make your ServiceTitan experience better, if you're experiencing any trouble, clearing your cache is a good place to start because it forces your computer to re-download your frequently accessed page resources.

## Solution

### Clear Chrome Cache and refresh Payroll Data

1. Navigate to **Chrome > Delete browsing data**.
2. Select the top 4 checkboxes. This will not delete any of your saved passwords.
3. Click **Delete Data**.

If the issue persists, try refreshing your payroll data from the Master Pay File report.

1. Navigate to **Reports > Master Pay File** report.
2. Click **Refresh Payroll Data**.

By following these steps, you should be able to resolve the discrepancy between the timesheet and payroll start times.