---
title: "ServiceTitan Mobile asks for account details on cash payments"
slug: "why-is-servicetitan-mobile-requesting-account-details-for-cash-transactions"
updated: 2026-10-15T01:01:58Z
published: 2026-10-15T01:01:58Z
canonical: "help.servicetitan.com/why-is-servicetitan-mobile-requesting-account-details-for-cash-transactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceTitan Mobile asks for account details on cash payments

![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/anvil-wrench.png?sv=2026-02-06&spr=https&st=2026-10-31T03%3A48%3A49Z&se=2026-10-31T04%3A48%3A49Z&sr=c&sp=r&sig=o6TnweUJoBbVw7U%2BY4lJaXuQ3uwYwoPYSVZk5fYi1So%3D) Troubleshooting **Role:** Administrator · Office Admin**Area:** Payments · Payment and Invoice Types · ServiceTitan Mobile and the ServiceTitan Field Mobile App

## **What you're seeing**

When a technician collects a cash payment in the mobile app, the app asks them to enter account information, as if they were processing a card or bank payment. Cash does not need any account details, so the technician gets stuck or confused at the payment screen.

**Where you see it:** ServiceTitan Mobile or the ServiceTitan Field Mobile App (technician collecting a cash payment).

**Where you fix it:** Settings > Invoicing > Payment and Invoice Types.

## **Why this happens**

**Reason**

**The Cash payment type is assigned the wrong attribute.** A payment type's attribute controls how the mobile app treats it. When Cash is assigned a card- or bank-style attribute (such as **Credit Card** or **Bank Account (ACH)**) instead of **Cash** or **None**, the app treats it like an electronic payment and asks for account details. Setting the attribute to **Cash** (or **None**) tells the app to record the payment without trying to process it.

## **How to fix it**

### **1****Set the Cash payment type's attribute to Cash**

1. In ServiceTitan, go to the navigation bar and click **Settings**.
2. Click **Invoicing > Payment and Invoice Types**.
3. Find the payment type labeled **Cash**.
4. Click **Edit**.
5. In the **Attributes** list, select **Cash**. (**None** also records a payment without processing it and can be used for the same purpose.)
6. Click **Save** to apply the changes.

> [!NOTE]
> **Note:** If you set the attribute to **None** and the payment type does not appear in the Field Mobile App, make sure the technician is on a current app version. Older Field Mobile App versions did not display payment types with the **None** attribute. Using the **Cash** attribute avoids this.

After saving, confirm the **Cash** payment type is **Active** and is not hidden from mobile, then have the technician close and reopen the app so it picks up the change.

> [!NOTE]
> **✓ Done ·** The Cash payment type now uses the Cash attribute, so technicians collecting cash in the mobile app are no longer asked for account details.

## **Still not working?**

Contact ServiceTitan Technical Support at [**go.servicetitan.com/ask**](https://go.servicetitan.com/ask) with:

- Your tenant name and the technician who saw the prompt
- Whether the technician is using ServiceTitan Mobile or the ServiceTitan Field Mobile App, and the app version
- A specific job or invoice where the account-details prompt appeared
- A screenshot of your Cash payment type's current **Attributes** setting
- Whether the Cash payment type is **Active** and visible on mobile (not hidden from mobile)
- Whether the prompt still appears after the technician closed and reopened the app

## **Want to learn more?**

[**Set up payment types in ServiceTitan ›**](https://help.servicetitan.com/construction/docs/set-up-payment-types-in-servicetitan) How to create and configure payment types, including choosing the attribute that controls how each type behaves.

[**Accept payments in ServiceTitan ›**](https://help.servicetitan.com/construction/docs/accept-payments-in-servicetitan) How to record and process customer payments across ServiceTitan and the mobile apps.