---
title: "Why is my technician receiving notifications when a customer views an online estimate, even though the office, not the technician, sent the estimate?"
slug: "why-is-my-technician-receiving-notifications-when-customer-views-estimate"
updated: 2026-10-15T01:33:11Z
published: 2026-10-15T01:33:11Z
canonical: "help.servicetitan.com/why-is-my-technician-receiving-notifications-when-customer-views-estimate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my technician receiving notifications when a customer views an online estimate, even though the office, not the technician, sent the estimate?

## Problem

My technicians are getting alerts when customers view online estimates. This happens even when the office sends the estimate, not the technician.

## Solution

### Update recipients

1. Go to **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-my-technician-receiving-notifications-when-a-customer-views-an-online-estimate-even-though-the-office-not-the-technician-sent-the-estimate-image-akr6xwxs.png?sv=2026-02-06&spr=https&st=2026-10-31T01%3A47%3A01Z&se=2026-10-31T02%3A47%3A01Z&sr=c&sp=r&sig=5ALPJL6tg8ehjzUJvNHZJGdO6vsFUFhJOrrX06zmRE8%3D) > Integrations > Alerts.**
2. Find the *Customer Viewed Online Estimate* alert and click **Edit**.
3. From the *Recipients* field, remove the technician you do not want to receive the alert.
4. When finished, click **Save**.

For more info, see [Use alerts](/v1/docs/use-alerts).