---
title: "Why is my new technician not showing on the timesheet report?"
slug: "why-is-my-new-technician-not-showing-on-the-timesheet-report"
updated: 2026-10-15T01:05:11Z
published: 2026-10-15T01:05:11Z
canonical: "help.servicetitan.com/why-is-my-new-technician-not-showing-on-the-timesheet-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my new technician not showing on the timesheet report?

## Problem

A new technician does not show up on the technician timesheet report. This happens when the **Include in Payroll** setting is not enabled.

## Solution

Enabling *Include in Payroll* or changing a technician's *Pay Type* will affect future pay periods and reports from the time the change is in effect. It will *not* retroactively add the technician to reports for pay periods that have already closed.

### Verify a technician is included in payroll

You can confirm that a technician is included in payroll using one of the following methods.

### Option 1: From employee payroll settings

1. Go to top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) .
2. From the side panel, go to **People > Payroll**.
3. On the *Payroll Settings* screen that opens, select **Edit** next to *Employee Payroll Settings*.
4. Click the **Excluded** tab.
5. Locate the technician who isn't included in payroll. It should say *No* next to their name in the *Include in Payroll* column. ![Employee payroll settings showing excluded employees and their payroll inclusion status.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-my-new-technician-not-showing-on-the-timesheet-report-image-z0mbg6lk.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D)
6. Click **Undo Exclusion**. This opens the technician's Payroll settings, where you can ensure they are set up correctly.
7. After ensuring the technician is set up correctly, click **Undo Exclusion**. This removes the technician from the *Excluded* tab and adds them to the *Technician* tab under *Employee Payroll Settings*.

### Option 2: From the technician profile

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D) .
2. In the side panel, go to **People > Technicians**.
3. Click **Edit** for the technician you want to include in payroll.
4. Click the **Payroll** tab.
5. Make sure the **Include in Payroll** option is selected. ![Technician payroll settings with option to include technician in payroll highlighted.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-my-new-technician-not-showing-on-the-timesheet-report-image-8l9sz1ud.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D)
6. Go back to the payroll dashboard and check if the technicians are showing up in the dashboard. If the technicians are not showing up, refresh the page. **Tip:** *If the technicians are still not showing up, wait for a few minutes so the change applies, hard refresh the page and check again.*

> [!NOTE]
> **Note:** Usually the issue is resolved by waiting a few minutes to allow a payroll period to be created for the technician.

### Verify a technician is assigned to the correct Payroll Frequency

After verifying the technician is included in payroll, make sure they're set to the correct Payroll Frequency.

1. In *Employee Payroll Settings* screen, check the **Payroll Frequency** column for that technician.
2. If it is incorrect, click **Edit** next to *Payroll Frequency*. Select the correct Payroll Frequency for the technician.
3. Go back to the **Payroll Dashboard** and make sure you have the correct *Payroll Frequency* selected. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-my-new-technician-not-showing-on-the-timesheet-report-image-1trym5mg.png?sv=2026-02-06&spr=https&st=2026-10-31T00%3A51%3A24Z&se=2026-10-31T01%3A51%3A24Z&sr=c&sp=r&sig=xMehFgIuqnlbcMRiS%2FgiJVXuJFVciDW46LhlwpkEZAA%3D)
4. The technician should now show up on the Payroll Dashboard.

> [!NOTE]
> **Note:** If you do not have the correct Payroll Frequencies, please contact [Technical Support](http://go.servicetitan.com/ask).

### Clear browsing data

1. On your computer, open Google Chrome.
2. Go to **Settings > Privacy and security > Clear browsing data**.
3. Confirm that the following options are selected:
  1. **Browsing history**
  2. **Cookies and other site data**
  3. **Cached images and files**
4. Set the time range to **All time**.
5. Click **Clear data**.
6. Go to Payroll Dashboard and ensure technician shows up.

If you're still experiencing issues after following these steps, please contact [ServiceTitan Technical Support](http://go.servicetitan.com/ask).