---
title: "Why is my campaign phone number ringing to the continuity number?"
slug: "why-is-my-campaign-phone-number-ringing-to-the-continuity-number"
updated: 2026-10-15T01:11:36Z
published: 2026-10-15T01:11:36Z
canonical: "help.servicetitan.com/why-is-my-campaign-phone-number-ringing-to-the-continuity-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my campaign phone number ringing to the continuity number?

## Problem

A campaign tracking number is routing calls to the Call Continuity Number instead of the intended call center. This can happen even if Dialpad is configured correctly—ServiceTitan may still forward calls to the continuity number.

## Solution

To resolve this issue, verify that Call Continuity is disabled in *Account Setup*, and confirm the correct target is assigned to your campaign tracking number.

### Disable Call Continuity

When Call Continuity is enabled, calls bypass Dialpad and are routed directly to the designated continuity number.

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A41Z&se=2026-10-31T03%3A39%3A41Z&sr=c&sp=r&sig=1attUxTCq25gmEDgdKH4IPJNtekk1%2BWMlp45sVXCDT8%3D) .
2. In the side panel, click **Phones Pro > Account Setup**.
3. In the *Call Continuity Number* section, ensure that the toggle is disabled.

![The Enable Call Continuity section in the Account Setup screen](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-my-campaign-phone-number-ringing-to-the-continuity-number-image-9hy93sas.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A41Z&se=2026-10-31T03%3A39%3A41Z&sr=c&sp=r&sig=1attUxTCq25gmEDgdKH4IPJNtekk1%2BWMlp45sVXCDT8%3D)

### Check the target for your campaign tracking number

Use the **Assign Number to Target** dropdown to specify where calls should be forwarded in Dialpad.

1. Go to the top toolbar and click **Settings** ![A simple icon representing a settings gear. ](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/icon-gnav-settings-inactive.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A41Z&se=2026-10-31T03%3A39%3A41Z&sr=c&sp=r&sig=1attUxTCq25gmEDgdKH4IPJNtekk1%2BWMlp45sVXCDT8%3D) .
2. In the side panel, click **Phones Pro > Phone Numbers**.
3. Hover over the campaign phone number you want to change and click **Edit**.
4. From the *Assign Number to Target* dropdown, select **Office** or your main contact center.
5. When finished, click **Save**.

![From the Assign Number to Target dropdown, select Office or your main contact center](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/why-is-my-campaign-phone-number-ringing-to-the-continuity-number-image-i3ul4qbi.png?sv=2026-02-06&spr=https&st=2026-10-31T02%3A39%3A41Z&se=2026-10-31T03%3A39%3A41Z&sr=c&sp=r&sig=1attUxTCq25gmEDgdKH4IPJNtekk1%2BWMlp45sVXCDT8%3D)

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)