---
title: "Why doesn't my employee have access to the embedded dialer in ServiceTitan?"
slug: "why-doesn-t-my-employee-have-access-to-the-embedded-dialer-in-servicetitan"
updated: 2026-10-15T01:13:36Z
published: 2026-10-15T01:13:36Z
canonical: "help.servicetitan.com/why-doesn-t-my-employee-have-access-to-the-embedded-dialer-in-servicetitan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why doesn't my employee have access to the embedded dialer in ServiceTitan?

## Problem

Your employee is unable to see the phone icon in ServiceTitan to make and receive calls through Dialpad.

## Solution

### Update Phones Pro seats

Only the Customer service representatives (CSRs) who have Advanced Seats can use the embedded dialer to take and make calls, and book jobs. For more, see [Understand standard and advanced seats..](/construction/docs/understand-standard-and-advanced-seats)

1. Check if the employee has received an invitation for DialPad through their ServiceTitan account.
2. If yes, go to **Settings > Phones Pro > Account Setup** to upgrade the employee's seat from *Standard* to *Advanced*.
3. Once the seat is upgraded, the phone icon will appear in their ServiceTitan account.

ServiceTitan's integrated phone system that routes calls, records conversations, and connects call data to job and customer records.

**What it does:** Gives businesses a CSR productivity platform with call tracking, recording, and booking analytics built into the same system as their jobs.

**Also called:** ST Phones, Integrated phone system

**Tags:** Phones Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)