---
title: "Why does my image disappear from an item after I use HTML?"
slug: "why-does-my-image-disappear-from-an-item-after-i-use-html"
updated: 2026-10-15T01:15:55Z
published: 2026-10-15T01:15:55Z
canonical: "help.servicetitan.com/why-does-my-image-disappear-from-an-item-after-i-use-html"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does my image disappear from an item after I use HTML?

## Problem

After inserting HTML code to add an image to a pricebook item description and saving it, the image disappears upon refreshing the page.

## Solution

1. Go to the pricebook item where you want to add an image.
2. Click **Edit**.
3. Scroll down to the *Picture* section.
4. Click **Upload** to select an image from your computer.
5. Click **Save** to save the changes.

> [!NOTE]
> **Note:** ServiceTitan does not support adding images to the description field by HTML code. The unsupported code is being stripped automatically during saving. We recommend using the picture uploading section to add images to pricebook items.